Marc Dufour
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Recent activity by Marc Dufour Sort by recent activity-
Light agents emails to tickets appear as internal comments
My comment below was in response to this FAQ question https://support.zendesk.com/hc/en-us/articles/226467267?page=1#comment_360004003594 I understand that through the GUI in Zendesk that this li...
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Solved ticket is not including last comment
AnsweredIt appears that the last comment we enter when "solving" a ticket is not being included. All that gets sent is the trigger text. The last comment is not included. Here is the last message that was ...
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Sometimes emails are from our domain, sometimes from support@ourDomain.zendesk.com
AnsweredI can't quite figure out the reasons behind it but sometimes emails are sent from our domain, sometimes from support@ourDomain.zendesk.com I know that , for example, when I changed a password on an...