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Devon Hicks

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Latest activity by Devon Hicks
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    Devon Hicks commented,

    To add a bit to this adventure, I'm now trying to use a Calculated Attribute to split out Count(Solved Tickets).    IF DATE_EQUAL([FH Site - Live Date - Month],[Ticket solved - Month]) AND DATE_EQU...

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    Devon Hicks created a post,

    Slicing data by month

    Hi ZD Team,      I'm hoping you can help me understand how to slice out data. I've been trying to sort this out for around a week now, and think I just need some general guidance to get me to where...

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    Devon Hicks commented,

    Vincent,     Will there be any information related to what this new flexibility will be released alongside the new dataset? Also, do we have to clone our queries into the new dataset? 

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    Devon Hicks commented,

    So this was an interesting journey deeper into the Explore docs, and the piecing together of random comments from them. What I came to realize is that I needed to go back to basics and remember how...

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    Devon Hicks commented,

    I looked through the documentation and attempted to create a Standard Calculated Attribute... IF (DATE_DIFF([Ticket solved - Date],[FH Site - Live Date - Date],"nb_of_days") <= 30) THEN COUNT(Solve...

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    Devon Hicks created a post,

    Reporting on # of tickets based on date custom field (Solved)

    Note: Please see final comment for my resolution. Hi All,     I'm working on generating a report that details the number of tickets an organization submits in the 30/60 day period after they go liv...

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    Devon Hicks commented,

    Thanks Jessica!    I appreciate the insight, that clears it up for me!

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    Devon Hicks commented,

    Jessica,    My apologies, I got lost in the machine a bit trying to figure this out and forgot that detail. I have a Dashboard that has few reports on it that I'm testing out, mainly around # of so...

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    Devon Hicks created a post,

    Tags as Metrics vs filters

    Hi All,     I have a question about working with Tags and ensuring I have the most up to date information about what Explore allows for. I've read the documentation provided, but am still strugglin...

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    Devon Hicks commented,

    Jessica,    While this was working initially, when I changed the Dataset ( now using Support: Tickets Users, Organizations), I get this error when I try and apply the Calculated Metric.  "The set o...