Mariusz Winiarczyk

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Latest activity by Mariusz Winiarczyk
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    Mariusz Winiarczyk commented,

    Zendesk - it would be appreciated if you would start taking notice of the comments people leave here. The BCC field for triggers was requested the first time like 3+ years ago. Is it so difficult t...

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    Mariusz Winiarczyk created a post,

    Chat language trigger

    It would make much sense to have a chat trigger condition based on clients language. Currently, there is no way to add tags to clients speaking Spanish to be assigned to agents who have Spanish ski...

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    Mariusz Winiarczyk commented,

    Looking for the same solution to this problem.  Some option to "close the chat if there is no activity on clients side for XYZ" would solve this problem and will allow your clients to choose if the...