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Melar Operations Ltd.

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Latest activity by Melar Operations Ltd.
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    Melar Operations Ltd. commented,

    Hi, Is there any hope to get this feature in Zendesk?  Queue prioritization and the solution suggested by the porduct manager above is two different things. Contact centers usually use a dedicated ...

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    Melar Operations Ltd. commented,

    Hi, Do we have to give 'Can manage channels and extensions' permissions to supervisors to be able to do live call monitoring? 'Can manage channels and extensions' should be a admin level permisson,...

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    Melar Operations Ltd. created a post,

    Chat routing for not-logged in customers

    Hi, We have a tiered chat service and we handle different customer segments with different teams. Our agrement with our clients require VIP customer chats to be routed to the vip department. Now, t...

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    Melar Operations Ltd. commented,

    Hi Brett Thank you for your reply. We have looked into javascript API and skill routing. Skill based routing is fine, it will fullfill our routing requirement. However for routing to work, the end-...

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    Melar Operations Ltd. commented,

    Hi We tag our end-users in Zendesk Support, and use tags in ticket triggers. For example if a user is a vip the ticket is assigned to the relevant department. How can we achieve the same on chat ch...