Deniz
-
Total activity18
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes6
-
Subscriptions7
Comments
Recent activity by Deniz-
Hi, Is there any hope to get this feature in Zendesk? Queue prioritization and the solution suggested by the porduct manager above is two different things. Contact centers usually use a dedicated ...
-
Hi, Do we have to give 'Can manage channels and extensions' permissions to supervisors to be able to do live call monitoring? 'Can manage channels and extensions' should be a admin level permisson,...
-
Hi Brett Thank you for your reply. We have looked into javascript API and skill routing. Skill based routing is fine, it will fullfill our routing requirement. However for routing to work, the end-...
-
Hi We tag our end-users in Zendesk Support, and use tags in ticket triggers. For example if a user is a vip the ticket is assigned to the relevant department. How can we achieve the same on chat ch...