Jimmy Ra

1. Community
2. Support Q&A
3. Automation when date is 1 day overdue

Hey there, Looks like there haven't been any updates regarding this issue, but I figured out a workaround solution for this if anyone is interested. Details below: ---------------------------------...

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• Jimmy Ra
• Edited December 23, 2019 21:12
• 2 votes

1. Community
2. Feedback on Explore
3. Add Minimum Date Function to Formula Builder to Identify First Time A Ticket was Assigned to Person

Hi Becca, Have you checked out the Support: Ticket Updates dataset? You may be able to create a query for what you're looking for by using the Assignee reassignments metric and playing around with ...

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• Jimmy Ra
• Created April 24, 2019 20:46
• 0 votes