Mercedes Peters

Total activity 24
Last activity February 20, 2020 05:46
Member since December 17, 2018 20:26

Following 0 users
Followed by 0 users
Votes 5
Subscriptions 10

Activity overview

Latest activity by Mercedes Peters

Mercedes Peters created a post, April 08, 2019 11:42
Apply multiple user segments to a single article
1. Community
2. Feedback on Guide
I would highly suggest allowing the ability to apply multiple user segments to a single article. For instance, in my system, I have articles available to Teachers, Principals, and Superintendents....
- Mercedes Peters
- Created April 08, 2019 11:42
- 11 followers
- 2 comments
- 15 votes
Mercedes Peters commented, April 04, 2019 19:48
I am having an issue finding a way around the fact that if you use multiple tags in a user segment, then a user must have all of them on their record or they won't see the articles assigned to that...
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- Mercedes Peters
- Created April 04, 2019 19:48
- 0 votes
Mercedes Peters commented, February 25, 2019 11:41
Thanks Nicole. A couple follow-up questions: Zendesk Connect seems like it integrates with Support, but not Guide; is that accurate? Regarding your question above - I would want it to be personal...
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- Mercedes Peters
- Created February 25, 2019 11:41
- 0 votes
Mercedes Peters created a post, February 22, 2019 17:40
Checklist?
1. Community
2. Guide Q&A
Is it possible to setup a "checklist" within Guide so that say, when a user logs in, they see that they should read 5 articles to get up to speed? Doesn't seem like it is feasible given default fu...
- Mercedes Peters
- Created February 22, 2019 17:40
- 2 followers
- 2 comments
- 0 votes
Mercedes Peters commented, February 05, 2019 09:26
Hmmm, gotcha. Thanks!
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- Mercedes Peters
- Created February 05, 2019 09:26
- 0 votes
Mercedes Peters commented, February 04, 2019 14:49
Thanks Brett :) Just one more question - based on what I read above, it seems that it is best to launch Guide before adding labels so that you can first see what terms users are most searching for...
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- Mercedes Peters
- Created February 04, 2019 14:49
- 0 votes
Mercedes Peters created a post, January 28, 2019 14:23
Guide Custom Theme
1. Community
2. Guide Q&A
I read a blurb in an article that if you have a custom theme in Guide, your theme is not supported during Zendesk upgrades. What exactly does that mean? Anyone have experience with issues popping...
- Mercedes Peters
- Created January 28, 2019 14:23
- 5 followers
- 4 comments
- 0 votes
Mercedes Peters commented, January 23, 2019 15:03
Hi Skip, Any guidance on migrating existing content from Discourse? My company's current user articles are located within that platform and it seems quite intensive to be able to migrate to Zende...
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- Mercedes Peters
- Created January 23, 2019 15:03
- 1 vote
Mercedes Peters commented, December 17, 2018 20:26
You mention above that authors need to be agents. Can they be Light Agents or do they need to be Full Agents? I am asking because I will be migrating content from an existing knowledge management...
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- Mercedes Peters
- Created December 17, 2018 20:26
- 0 votes