Mercedes Peters
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Last activity
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Activity overview
Latest activity by Mercedes Peters-
Mercedes Peters created a post,
The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments
I would highly suggest allowing the ability to apply multiple user segments to a single article. For instance, in my system, I have articles available to Teachers, Principals, and Superintendents....
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Mercedes Peters commented,
I am having an issue finding a way around the fact that if you use multiple tags in a user segment, then a user must have all of them on their record or they won't see the articles assigned to that...
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Mercedes Peters commented,
Thanks Nicole. A couple follow-up questions: Zendesk Connect seems like it integrates with Support, but not Guide; is that accurate? Regarding your question above - I would want it to be personal...
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Mercedes Peters created a post,
Checklist?
Is it possible to setup a "checklist" within Guide so that say, when a user logs in, they see that they should read 5 articles to get up to speed? Doesn't seem like it is feasible given default fu...
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Mercedes Peters commented,
Hmmm, gotcha. Thanks!
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Mercedes Peters commented,
Thanks Brett :) Just one more question - based on what I read above, it seems that it is best to launch Guide before adding labels so that you can first see what terms users are most searching for...
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Mercedes Peters created a post,
Guide Custom Theme
I read a blurb in an article that if you have a custom theme in Guide, your theme is not supported during Zendesk upgrades. What exactly does that mean? Anyone have experience with issues popping...
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Mercedes Peters commented,
Hi Skip, Any guidance on migrating existing content from Discourse? My company's current user articles are located within that platform and it seems quite intensive to be able to migrate to Zende...
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Mercedes Peters commented,
You mention above that authors need to be agents. Can they be Light Agents or do they need to be Full Agents? I am asking because I will be migrating content from an existing knowledge management...