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Mercedes Peters

  • Total activity 26
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  • Apply multiple user segments to a single article

    I would highly suggest allowing the ability to apply multiple user segments to a single article.  For instance, in my system, I have articles available to Teachers, Principals, and Superintendents....

  • Checklist?

    Is it possible to setup a "checklist" within Guide so that say, when a user logs in, they see that they should read 5 articles to get up to speed?  Doesn't seem like it is feasible given default fu...

  • Guide Custom Theme

    I read a blurb in an article that if you have a custom theme in Guide, your theme is not supported during Zendesk upgrades.   What exactly does that mean? Anyone have experience with issues popping...