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Christoph Kutz

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Activity overview

Latest activity by Christoph Kutz
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    Christoph Kutz created a post,

    Quick Call Function picks randomly numbers for Outbound call

    1. Community
    2. Feedback on Talk

    Hi,   this is a bug, that is really a pain for us.  We are serving multiple countries with Zendesk Talk in one Zendesk Instance, having around 50 numbers now. I'm especially referring to this state...

    • Christoph Kutz
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    • 3 followers
    • 2 comments
    • 3 votes
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    Christoph Kutz commented,

    1. Talk
    2. ...
    3. Talk basics
    4. Zendesk Talk number availability and pricing

    Hi,    any plans when numbers for Russia and Turkey will be available? Those numbers are already available at Twilio directly...

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    • Christoph Kutz
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    • 2 votes
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    Christoph Kutz commented,

    1. Community
    2. Feedback on Support
    3. More granular settings for Roles

    Hi,   I also think that this is a security breach: In my opinion, editing groups or organizations is something completely different. Groups should restrict access to maybe sensitive data. That's wh...

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    • Christoph Kutz
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    • 3 votes
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    Christoph Kutz commented,

    1. Community
    2. Zendesk Guide EAP - Content Blocks
    3. Will tables work in content blocks?

    Hi,   we are also interested in this feature. Please keep us update here in thread.

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    • Christoph Kutz
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    • 1 vote
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    Christoph Kutz created a post,

    Admin Center Access for non admin Users

    Completed
    1. Community
    2. Feedback on Support

    Hi,   today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here.   From a ...

    • Christoph Kutz
    • Edited
    • 5 followers
    • 4 comments
    • 4 votes
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    Christoph Kutz created a post,

    Calculate Call Answer Rate

    Answered
    1. Community
    2. Explore Q&A

    Hi,    I hope someone can help me. I'm currently working on a query to evaluate the "real" call answer rate: I have the following table per country where I can see in the Subtotal the Total amount ...

    • Christoph Kutz
    • Created
    • 3 followers
    • 2 comments
    • 0 votes
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    Christoph Kutz commented,

    1. Talk
    2. ...
    3. Reporting for Talk
    4. Reviewing Talk usage charges

    Hi, we are on Talk Enterprise Plan and I cannot see the new tab "Usage Charges". Is this already rolled out on all pods?

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    • Christoph Kutz
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    • 1 vote
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    Christoph Kutz created a post,

    Talk Settings - Sort Numbers

    1. Community
    2. Feedback on Talk

    Hi,   we are currently in the process of moving our hotline activities to Zendesk Talk. Please add a feature to sort the numbers in the settings. Right now, it is not very userfriendly to have the ...

    • Christoph Kutz
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
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    Christoph Kutz commented,

    1. Community
    2. Feedback on Talk
    3. Availibility for Callback Option in IVR!

    Hi Thomas,   this partially works. In the IVR settings I need to route the customer to a group / queue  where he then need to press 2 again to get to the callback option. This is okay as a workarou...

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    • Christoph Kutz
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    Christoph Kutz commented,

    1. Community
    2. Feedback on Talk
    3. Availibility for Callback Option in IVR!

    Dear Thomas,   we have tried this but it didn't work.  We left the option 2 out and hoped that pressing the 2 will then automatically redirect the customer to the callback system.  But you will get...

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