Christoph Kutz

Total activity

66
Last activity

July 13, 2021 15:15
Member since

August 14, 2019 14:38
Following

0 users
Followed by

0 users
Votes

35
Subscriptions

21

Activity overview

Latest activity by Christoph Kutz

Christoph Kutz created a post, January 04, 2021 14:06
Quick Call Function picks randomly numbers for Outbound call
Not planned
1. Community
2. Feedback on Talk
Hi, this is a bug, that is really a pain for us. We are serving multiple countries with Zendesk Talk in one Zendesk Instance, having around 50 numbers now. I'm especially referring to this state...
- Christoph Kutz
- Created January 04, 2021 14:06
- 3 followers
- 2 comments
- 3 votes
Christoph Kutz commented, August 03, 2020 13:46
Hi, any plans when numbers for Russia and Turkey will be available? Those numbers are already available at Twilio directly...
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- Christoph Kutz
- Created August 03, 2020 13:46
- 2 votes
Christoph Kutz commented, July 31, 2020 07:42
Hi, I also think that this is a security breach: In my opinion, editing groups or organizations is something completely different. Groups should restrict access to maybe sensitive data. That's wh...
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- Christoph Kutz
- Created July 31, 2020 07:42
- 4 votes
Christoph Kutz commented, July 13, 2020 08:22
Hi, we are also interested in this feature. Please keep us update here in thread.
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- Christoph Kutz
- Created July 13, 2020 08:22
- 1 vote
Christoph Kutz created a post, April 01, 2020 09:11
Admin Center Access for non admin Users
Completed
1. Community
2. Feedback on Admin Center
Hi, today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here. From a ...
- Christoph Kutz
- Edited April 01, 2020 09:13
- 6 followers
- 4 comments
- 5 votes
Christoph Kutz created a post, March 18, 2020 13:27
Calculate Call Answer Rate
Answered
1. Community
2. Explore Q&A
Hi, I hope someone can help me. I'm currently working on a query to evaluate the "real" call answer rate: I have the following table per country where I can see in the Subtotal the Total amount ...
- Christoph Kutz
- Created March 18, 2020 13:27
- 3 followers
- 2 comments
- 0 votes
Christoph Kutz commented, January 24, 2020 07:37
Hi, we are on Talk Enterprise Plan and I cannot see the new tab "Usage Charges". Is this already rolled out on all pods?
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- Christoph Kutz
- Created January 24, 2020 07:37
- 1 vote
Christoph Kutz commented, December 02, 2019 13:57
Hi, we are also searching for something like this. Maybe implemented as an IVR that gets activated after the agent hangs up. The customer will get an automated message where he then can press 1 o...
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- Christoph Kutz
- Created December 02, 2019 13:57
- 2 votes
Christoph Kutz commented, November 25, 2019 09:35
Hi, I'm searching for the option to add multiple conditions that need to be fullfilled in the parent field before the child field is displayed. For example: If the Issue type is X AND Product Mod...
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- Christoph Kutz
- Created November 25, 2019 09:35
- 2 votes
Christoph Kutz commented, September 17, 2019 07:33
Hi everyone, since we are using multiple Brands, that have overlapping content (right now, ~700 articles in 17 languages), we are really hoping, that this feature will come in future. More and more...
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- Christoph Kutz
- Created September 17, 2019 07:33
- 0 votes