Christoph Kutz

Total activity

65
Last activity

November 04, 2020 09:27
Member since

August 14, 2019 14:38
Following

0 users
Followed by

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Votes

30
Subscriptions

19

Activity overview

Latest activity by Christoph Kutz

Christoph Kutz commented, November 04, 2020 09:27
Hi again, I've evaluated the article-views for our help-center in October. Now the difference between the legacy reporting and the Explore Dashboard is much higher. With the same filters, we ca...
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- Christoph Kutz
- Created November 04, 2020 09:27
- 0 votes
Christoph Kutz commented, October 16, 2020 07:40
Hi Monika, just tested it without web widget: The difference for the same range is now at ~90 views from 55k total.
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- Christoph Kutz
- Created October 16, 2020 07:40
- 0 votes
Christoph Kutz commented, October 16, 2020 07:33
Thanks for your quick reply Monika, indeed, there is only data from 3rd Sept. available, so this explains the difference. I've now compared a different timerange 10th Sept ->20th Sept., and st...
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- Christoph Kutz
- Created October 16, 2020 07:33
- 0 votes
Christoph Kutz created a post, October 16, 2020 07:02
Article Views Number Different from Legacy Reporting numbers
1. Community
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
Hello, is there any difference in how article views are counted? Previously we have used the legacy reporting to create monthly overviews of our article views: With the same filters (only Br...
- Christoph Kutz
- Created October 16, 2020 07:02
- 4 followers
- 8 comments
- 0 votes
Christoph Kutz commented, August 03, 2020 13:46
Hi, any plans when numbers for Russia and Turkey will be available? Those numbers are already available at Twilio directly...
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- Christoph Kutz
- Created August 03, 2020 13:46
- 1 vote
Christoph Kutz commented, July 31, 2020 07:42
Hi, I also think that this is a security breach: In my opinion, editing groups or organizations is something completely different. Groups should restrict access to maybe sensitive data. That's wh...
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- Christoph Kutz
- Created July 31, 2020 07:42
- 3 votes
Christoph Kutz commented, July 13, 2020 08:22
Hi, we are also interested in this feature. Please keep us update here in thread.
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- Christoph Kutz
- Created July 13, 2020 08:22
- 1 vote
Christoph Kutz created a post, April 01, 2020 09:11
Admin Center Access for non admin Users
Completed
1. Community
2. Feedback on Support
Hi, today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here. From a ...
- Christoph Kutz
- Edited April 01, 2020 09:13
- 5 followers
- 4 comments
- 5 votes
Christoph Kutz created a post, March 18, 2020 13:27
Calculate Call Answer Rate
Answered
1. Community
2. Explore Q&A
Hi, I hope someone can help me. I'm currently working on a query to evaluate the "real" call answer rate: I have the following table per country where I can see in the Subtotal the Total amount ...
- Christoph Kutz
- Created March 18, 2020 13:27
- 3 followers
- 2 comments
- 0 votes
Christoph Kutz commented, January 24, 2020 07:37
Hi, we are on Talk Enterprise Plan and I cannot see the new tab "Usage Charges". Is this already rolled out on all pods?
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- Christoph Kutz
- Created January 24, 2020 07:37
- 1 vote