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Christoph Kutz

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  • Total activity 45
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Activity overview

Latest activity by Christoph Kutz
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    Christoph Kutz created a post,

    Admin Center Access for non admin Users

    Completed
    1. Community
    2. Feedback on Support

    Hi,   today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here.   From a ...

    • Christoph Kutz
    • Edited
    • 5 followers
    • 4 comments
    • 5 votes
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    Christoph Kutz created a post,

    Calculate Call Answer Rate

    Answered
    1. Community
    2. Explore Q&A

    Hi,    I hope someone can help me. I'm currently working on a query to evaluate the "real" call answer rate: I have the following table per country where I can see in the Subtotal the Total amount ...

    • Christoph Kutz
    • Created
    • 3 followers
    • 2 comments
    • 0 votes
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    Christoph Kutz commented,

    1. Talk
    2. ...
    3. Reporting for Talk
    4. Reviewing Talk usage charges

    Hi, we are on Talk Enterprise Plan and I cannot see the new tab "Usage Charges". Is this already rolled out on all pods?

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    • Christoph Kutz
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    • 1 vote
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    Christoph Kutz created a post,

    Talk Settings - Sort Numbers

    1. Community
    2. Feedback on Talk

    Hi,   we are currently in the process of moving our hotline activities to Zendesk Talk. Please add a feature to sort the numbers in the settings. Right now, it is not very userfriendly to have the ...

    • Christoph Kutz
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
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    Christoph Kutz commented,

    1. Community
    2. Feedback on Talk
    3. Availibility for Callback Option in IVR!

    Hi Thomas,   this partially works. In the IVR settings I need to route the customer to a group / queue  where he then need to press 2 again to get to the callback option. This is okay as a workarou...

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    • Christoph Kutz
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    Christoph Kutz commented,

    1. Community
    2. Feedback on Talk
    3. Availibility for Callback Option in IVR!

    Dear Thomas,   we have tried this but it didn't work.  We left the option 2 out and hoped that pressing the 2 will then automatically redirect the customer to the callback system.  But you will get...

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    Christoph Kutz commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Can my customers give a satisfaction rating via Zendesk Talk?

    Hi,   we are also searching for something like this. Maybe implemented as an IVR that gets activated after the agent hangs up. The customer will get an automated message where he then can press 1 o...

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    • 2 votes
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    Christoph Kutz commented,

    1. Support
    2. ...
    3. Tickets
    4. Creating conditional ticket fields in Zendesk Support (Professional add-on and Enterprise)

    Hi, I'm searching for the option to add multiple conditions that need to be fullfilled in the parent field before the child field is displayed.   For example: If the Issue type is X AND Product Mod...

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    • Christoph Kutz
    • Created
    • 2 votes
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    Christoph Kutz commented,

    1. Community
    2. Feedback on Guide
    3. Share articles across multiple brand accounts

    Hi everyone, since we are using multiple Brands, that have overlapping content (right now, ~700 articles in 17 languages), we are really hoping, that this feature will come in future. More and more...

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