Marc Dufour (Groan)
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Activity overview
Latest activity by Marc Dufour (Groan)-
Marc Dufour (Groan) commented,
The Forwarding does not seem to work. I am an Admin in Zendesk. I have it enabled, When an email arrives from anyone in my Outlook I click Forward. I add #requester email@address.com as the top re...
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Marc Dufour (Groan) commented,
Those are great ideas, but only having the Professional subscription level, I don't think I can create that detailed a schedule. It appears I only have daily business hours, unless I'm missing some...
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Marc Dufour (Groan) commented,
Thanks Brett. I'm not actually using the out of office app. Just triggers that let the other members know that a reply came in for this out of office person.
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Marc Dufour (Groan) created a post,
Time-based triggers?
We have a couple of agents who work outside of our core hours (night shift). I have Out of Office triggers created that we manually activate when an agent is away on holiday, sick, or otherwise out...
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Marc Dufour (Groan) commented,
Thanks for your quick action on this.
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Marc Dufour (Groan) commented,
@brett That ticket you opened for me? I've not received any replies on it since you opened it. we really need this field mapped and could use some help in making this happen. If a live call will sp...
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Marc Dufour (Groan) commented,
OK, And if I have added a custom field to Organization. How does that get added to that list? I added it earlier today. Is there a sync I need to run for it to appear?
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Marc Dufour (Groan) commented,
Thanks Laura, I see, I think. I need to add the fields I want to be able to map in this table before I can map it? I thought this was just for tags.
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Marc Dufour (Groan) commented,
Hi! I'm trying to map a field in Salesforce to Zendesk but anything I choose under Salesforce Field returns a -None- under Zendesk Support field. Any thoughts on why that might be?
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Marc Dufour (Groan) commented,
I think I got it. Add a tag to the ticket like "silent_close" Adjust the Notification trigger so that the Tag [does not contain] "silent_close" If it does, do not send notification.