Marc Dufour (Groan)

Total activity

32
Last activity

September 30, 2020 23:06
Member since

October 17, 2018 18:19
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1
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9

Activity overview

Latest activity by Marc Dufour (Groan)

Marc Dufour (Groan) commented, September 30, 2020 23:06
Thanks again, That might work. I'll play with that now and report back!
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- Marc Dufour (Groan)
- Created September 30, 2020 23:06
- 0 votes
Marc Dufour (Groan) commented, September 30, 2020 22:28
Thank you Jonathan for your reply. It is potentially possible a ticket could go unassigned for that long. I do see how tags could potentially be used. I could set an "Assigned" tag. If that Assigne...
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- Marc Dufour (Groan)
- Created September 30, 2020 22:28
- 0 votes
Marc Dufour (Groan) created a post, September 30, 2020 18:00
View that provides new tickets as well as new responses to assigned tickets
1. Community
2. Support Q&A
We would like a view that shows both NEW, unassigned tickets AND tickets that have been responded to in the last 48 hours that are assigned to an agent, in an OPEN status. We are trying to get arou...
- Marc Dufour (Groan)
- Created September 30, 2020 18:00
- 2 followers
- 4 comments
- 0 votes
Marc Dufour (Groan) created a post, May 29, 2020 13:25
See more of the ticket before opening it
1. Community
2. Feedback on Support
Is there any way to increase the number of lines in the hover preview?
- Marc Dufour (Groan)
- Created May 29, 2020 13:25
- 3 followers
- 2 comments
- 0 votes
Marc Dufour (Groan) commented, March 26, 2019 18:49
The Forwarding does not seem to work. I am an Admin in Zendesk. I have it enabled, When an email arrives from anyone in my Outlook I click Forward. I add #requester email@address.com as the top re...
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- Marc Dufour (Groan)
- Created March 26, 2019 18:49
- 0 votes
Marc Dufour (Groan) commented, March 05, 2019 18:13
Those are great ideas, but only having the Professional subscription level, I don't think I can create that detailed a schedule. It appears I only have daily business hours, unless I'm missing some...
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- Marc Dufour (Groan)
- Created March 05, 2019 18:13
- 0 votes
Marc Dufour (Groan) commented, March 04, 2019 16:50
Thanks Brett. I'm not actually using the out of office app. Just triggers that let the other members know that a reply came in for this out of office person.
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- Marc Dufour (Groan)
- Edited March 04, 2019 16:51
- 0 votes
Marc Dufour (Groan) created a post, March 04, 2019 15:55
Time-based triggers?
1. Community
2. Support Q&A
We have a couple of agents who work outside of our core hours (night shift). I have Out of Office triggers created that we manually activate when an agent is away on holiday, sick, or otherwise out...
- Marc Dufour (Groan)
- Created March 04, 2019 15:55
- 4 followers
- 7 comments
- 0 votes
Marc Dufour (Groan) commented, March 01, 2019 15:55
Thanks for your quick action on this.
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- Marc Dufour (Groan)
- Created March 01, 2019 15:55
- 0 votes
Marc Dufour (Groan) commented, March 01, 2019 15:39
@brett That ticket you opened for me? I've not received any replies on it since you opened it. we really need this field mapped and could use some help in making this happen. If a live call will sp...
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- Marc Dufour (Groan)
- Created March 01, 2019 15:39
- 0 votes