Marc Dufour (Groan)
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Time-based triggers?
We have a couple of agents who work outside of our core hours (night shift). I have Out of Office triggers created that we manually activate when an agent is away on holiday, sick, or otherwise out...
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How to "solve" a ticket without sending out a notification to customer?
AnsweredI'm trying to set up a macro or trigger to be able to close a ticket without sending out a notification. I can't quite figure out how this is done. If we get emails that open a ticket that is eithe...