
Marc Dufour (Groan)
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Recent activity by Marc Dufour (Groan)-
View that provides new tickets as well as new responses to assigned tickets
We would like a view that shows both NEW, unassigned tickets AND tickets that have been responded to in the last 48 hours that are assigned to an agent, in an OPEN status. We are trying to get arou...
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See more of the ticket before opening it
Is there any way to increase the number of lines in the hover preview?
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Time-based triggers?
We have a couple of agents who work outside of our core hours (night shift). I have Out of Office triggers created that we manually activate when an agent is away on holiday, sick, or otherwise out...
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How to "solve" a ticket without sending out a notification to customer?
AnsweredI'm trying to set up a macro or trigger to be able to close a ticket without sending out a notification. I can't quite figure out how this is done. If we get emails that open a ticket that is eithe...