Marc Dufour (Groan)

1. Community
2. Support Q&A

We would like a view that shows both NEW, unassigned tickets AND tickets that have been responded to in the last 48 hours that are assigned to an agent, in an OPEN status. We are trying to get arou...

• Marc Dufour (Groan)
• Created September 30, 2020 18:00
• 2 followers
• 4 comments
• 0 votes

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2. Feedback on Support

Is there any way to increase the number of lines in the hover preview?    

• Marc Dufour (Groan)
• Created May 29, 2020 13:25
• 3 followers
• 2 comments
• 0 votes

1. Community
2. Support Q&A

We have a couple of agents who work outside of our core hours (night shift). I have Out of Office triggers created that we manually activate when an agent is away on holiday, sick, or otherwise out...

• Marc Dufour (Groan)
• Created March 04, 2019 15:55
• 4 followers
• 7 comments
• 0 votes

1. Community
2. Support Q&A

I'm trying to set up a macro or trigger to be able to close a ticket without sending out a notification. I can't quite figure out how this is done. If we get emails that open a ticket that is eithe...

• Marc Dufour (Groan)
• Created January 25, 2019 15:12
• 3 followers
• 3 comments
• 0 votes