Marco Haber

1. Community
2. Guide Q&A
3. Selecting a New Template

Thank you for the feedback Ifra. Somehow, I am now able to assign a new template. It is very strange that it did not work for me at first. But at least for now, this feature is working.

• View comment
• Marco Haber
• Created August 28, 2020 16:33
• 0 votes

1. Community
2. Guide Q&A
3. Zendesk Guide : Preview Not Consistent with Live Site

Thanks for the reply, Brett. I actually managed to resolve the central issue in the live printed output; I needed to set the Display property to 'none' for one of the components on the page. That s...

• View comment
• Marco Haber
• Created May 26, 2020 16:22
• 0 votes

1. Community
2. Guide Q&A
3. Zendesk Guide: Sections JSON file is incomplete

Dan -- Thanks for the reply. THAT was the issue. I went ahead with the 'per_page' parameter in my URL call and just set it to the max (100). All of the categories are now showing up in a single JSO...

• View comment
• Marco Haber
• Created April 27, 2020 16:22
• 0 votes

1. Community
2. Guide Q&A
3. Guide: Add HTML file to Assets directory and then import into template

I continue to experiment with the templates and associated code and -- as I stated in my previous message -- for some reason, when I use a script to load the HTML to my template from the assets dir...

• View comment
• Marco Haber
• Created April 21, 2020 16:38
• 0 votes

1. Community
2. Guide Q&A
3. Guide: Add HTML file to Assets directory and then import into template

Hi Sushant -   Unfortunately, I spoke a bit too early with my previous comment. While I AM able to get the HTML to load to my template, some of the jQuery scripting (which lives in the 'script.js' ...

• View comment
• Marco Haber
• Created April 21, 2020 14:56
• 0 votes

1. Community
2. Guide Q&A
3. Guide: Add HTML file to Assets directory and then import into template

Hi Sushant - Thanks so much for the feedback. The script works like a charm. Best wishes. Marco

• View comment
• Marco Haber
• Created April 21, 2020 14:29
• 0 votes

1. Community
2. Guide Q&A
3. Configuring the sidebar navigation menu in a Guide theme

Hey Zoe - Actually -- when you consider what it takes (potentially) to build out a custom solution from the ground up, I do not think that $200 to fix the nesting problem is bad at all.  I just was...

• View comment
• Marco Haber
• Created April 20, 2020 14:14
• 0 votes

1. Community
2. Guide Q&A
3. Configuring the sidebar navigation menu in a Guide theme

Hello Zoe and Devan - With regards to our menu 'challenges', my solution has been to build out my own custom menu. I am not quite done yet, but I have made solid progress and now have sections and ...

• View comment
• Marco Haber
• Edited April 20, 2020 13:56
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Changing the theme template for an article, section, or category in your Help Center (Guide Enterprise)

My client is using Guide Enterprise and I am able to create alternate theme templates. For instance, I just created an alternate Article template that I would like to use in specific cases. The pro...

• View comment
• Marco Haber
• Created April 06, 2020 18:58
• 0 votes

1. Community
2. User Tips & Tricks
3. Printing/PDF/Emailing Help Center Articles

I managed to implement this Print button for articles and all of the basic functionality works fine. However, the printed output does not handle table data well and some content in tables is gettin...

• View comment
• Marco Haber
• Created March 31, 2020 17:43
• 1 vote