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Andrew Orner

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Activity overview

Latest activity by Andrew Orner
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    Andrew Orner commented,

    Hi Brett,  I have Rich content enabled (I think?)...   ...but I don't the hyperlink button from your screenshot on my Macro comment/description toolbar...  

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    Andrew Orner commented,

    How do I include a link in a macro comment desc?  Neither of the following worked: [Click here] (https://url.com) to reset your password <a href='https://url.com'>Click here</a> to reset your passw...

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    Andrew Orner commented,

    Excellent! Works great. For those curious, here's the full code I pasted into the trigger's 'Email body' (first make sure that your time zone is correct: Admin > Settings > Account > Localization)....

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    Andrew Orner commented,

    Sure thing Brett-  As mentioned, I want end users to communicate with our support team using email (not Zendesk interface), so I want to get the trigger emails to look as close to an email thread a...

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    Andrew Orner commented,

    Update: I think I figured it out.  Manage > People , then click "tags"...   ...then click "remove" on each tag...

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    Andrew Orner commented,

    I have the same question as Rui, which still doesn't seem to be answered: how do I delete tags that do not appear on any ticket? In my example, I created a custom checkbox user field called "subscr...

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    Andrew Orner commented,

    Hi Devan, Unfortunately, that does not work, as I'm trying to use this formula to create a threaded email trigger (ie. as close as possible to a normal email). To your point, "now" would work for t...

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    Andrew Orner created a post,

    Convert comment.created_at to EST timezone in trigger email

    I'm attempting to convert comment.created_at to EST timezone in trigger email.  Zendesk support recommended the following formula, but it's not working:  {{comment.created_at_with_time | date: "%s"...

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    Andrew Orner commented,

    I'm running into the same issue as Ryan above, and I'm not seeing resolution in this thread. I am an Administrator but I am unable to resend the verification link to an Agent (Screenshot attached).