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Jürgen König

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Latest activity by Jürgen König
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    Jürgen König commented,

    We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.

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    Jürgen König commented,

    Here's another zendesk chat customer suffering. Tickets could be automatically closed by trigger in chat it is a pain. Consider:it happens quite often that chat requetser does not know about this a...

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    Jürgen König created a post,

    Archiving of automated Mails send by Triggers

    We have the problem that automated mails send by triggers needs to be archived and documented as they contain legally relevant Information (e.g. terms and conditions). But these mails by trigger co...

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    Jürgen König commented,

    I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having se...