Jason D.

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Recent activity by Jason D. Recent activity Votes
  • Showing Blank Data


    So we are using tables and export them to put them into an excel doc for reporting purposes. As I want to create an excel dump sheet where I dump data, I need that rows to be the same each time I p...

  • Requester Wait Time Trigger/Automation

    Is there a away to create a trigger or automation using the SLA calculation of Requester wait time? I would like to set ticket priority based on time elapsed.

  • How SLA Priority Works

    I have searched the community and guides but cannot find the answer. I am confused on how SLA priority works exactly. For example: Lets say my current setup has Requester Wait Time and from Low to ...

  • Sort Articles by Label


    Is there a way to find articles without labels in manage articles tab?

  • Set Explore Queries to Private


    Is there a way to set queries to private? I want employees to be editors but they do not need to see everything.

  • Interactivity not compatible with current publishing setting.

    When trying to get ticked ID links in explore I was able to successfully add an attribute that created the link. However when trying to publish my dashboard it says "You added interactivity to your...

  • Explore - Reporting CSAT by Date Survey Taken

    We currently do weekly reporting and I noticed there are issues with CSAT because either the Ticket Update attribute or Date Solved attribute can be used. But is it possible to just have an attribu...