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Óðinn Thor Harðarson

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Latest activity by Óðinn Thor Harðarson
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    Óðinn Thor Harðarson commented,

    1. Support
    2. ...
    3. Tickets
    4. Sharing tickets with other Zendesk Support accounts

    Hi, Is there a way to send all ticket correspondence in a company Zendesk environment to a company mailbox that is outside Zendesk? So if anything happens or if it is decided in the future to move ...

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    Óðinn Thor Harðarson commented,

    1. Support
    2. ...
    3. Workflows
    4. About triggers and how they work

    Hi, How do I configure the triggers to not send notifications if we get an email from an email address that is for example noreply@example.com? Best regards, Óðinn Thor

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    Óðinn Thor Harðarson commented,

    1. Community
    2. Support - Product Feedback & Discussion
    3. HTML Signature

    An HTML signature option is definitely a needed option in Zendesk. Having different signatures across platforms (Zendesk, Outlook, Gmail, Campaign systems, etc.) is quite tedious and inconsistent. ...

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    • Óðinn Thor Harðarson
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    • 2 votes
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    Óðinn Thor Harðarson commented,

    1. Support
    2. ...
    3. Email
    4. Digitally signing your email with DKIM

    Hi, We use Office 365 to handle our mail services and I have two basic questions; 1. Would this cause any kind of conflict if I'd at the DKIM records in our DNS host management? 2. Will we have to ...

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