Jake Gulick
- Total activity 9
- Last activity
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Activity overview
Latest activity by Jake Gulick-
Jake Gulick commented,
Any update on sending the attachments from tickets when created in zendesk to jira instead of a public link? Being in healthcare we can't have these be just a link. I am still surprised this very ...
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Jake Gulick commented,
Yes - this is for sure needed! Glad its planned - hopefully soon! As it really makes answer bot way more valuable for users and of course our support team!
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Jake Gulick commented,
Do you have to have the footer frozen to get the chat option to always show? In my old WordPress site it would show in the bottom right at all times...now I can't get it to work like that on this w...
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Jake Gulick commented,
Thanks Nicole - feels like this should be an option for us and how our workflow is? The ticket has not been had a human interacted with it and we would like those to remain as new. I saw another th...
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Jake Gulick commented,
Why is the auto change to Open an inborn rule? Can someone tell me what the purpose of it is? As many have said - say we have one agent that is in a group - they need to know which is a new ticket ...