Celia Johnson
- Total activity 160
- Last activity
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Activity overview
Latest activity by Celia Johnson-
Celia Johnson commented,
If I add the current user is end user, will that mean that people who submit tickets from the widget that aren't signed in, won't get a message that they opened a ticket? Also, why is Zendesk not a...
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Celia Johnson commented,
Hmm, these don't match what's actually available. What is plain "Web"? This is what I see from "Ticket Via".
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Celia Johnson commented,
Article states there's no "Intelligent Visual Selector" in Insights; Article states "Time travel filter to allow viewers to change dates" I do this all the time in Insights; Article states "Top...
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Celia Johnson commented,
It's been five months and most of those inaccuracies are still up, only now there's been more added. How am I supposed to trust your product when you won't even correct the information out about it...
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Celia Johnson commented,
It's pretty disingenuous to mark an idea "complete" that isn't available unless you sign up for an EAP that requires you don't use multiselect fields. :(
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Celia Johnson commented,
Has there been any update on this? This is basic functionality that Insights provides.
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Celia Johnson created a post,
Set Default Values for Fields No Matter Who Submitted The Ticket
Currently, if you set fields to have a default value, it only gets applied if an agent makes a ticket. If end-users submit issues, default values are not applied to fields. This is not only not doc...
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Celia Johnson created a post,
Better Filter UI at bottom of reports.
Currently, when you select to show filters at the bottom of a report, the only way to tell whether those are excluded or included values, is by the color of the highlight line underneath the filter...
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Celia Johnson created a post,
Don't allow both "Selected" and "Excluded" to be marked in a filter
Currently, you can check both selected and excluded values selected in the same filter. However, only the last tab of select/excluded you viewed is applied. For instance: If I want to see all tick...
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Celia Johnson created a post,
Allow @mentions to be Views
It looks like past feature requests for this are no longer visible to the public, which is a shame, since it's been requested for literal years now. I would like to be able to set up filtered views...