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Chris Whitley

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Activity overview

Latest activity by Chris Whitley
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    Chris Whitley created a post,

    Display article on homepage

    I'd like to display an article on the homepage. The article in question is restricted to a specific user segment. I can get the article to display using <a> tags but I'd like it to only appear to t...

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    Chris Whitley commented,

    Ben Van Iten Thanks - another related question. Is it possible to hide the account name completely displayed next to agent's name like in image above? I know I can edit this name but not sure if I...

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    Chris Whitley created a post,

    Alias name in Support

    Is it possible to change the below where it says To: 'FutureLearn Partner Support'? - we have multiple email channels and this makes it confusing for agents which email channel is being used withou...

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    Chris Whitley created a post,

    Display sections in search results

    Is it possible to display sections in the search results alongside articles? Currently the sections only appear as the breadcrumbs for articles in the search results.   Thanks

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    Chris Whitley created a post,

    Login on Zendesk Guide for existing end users

    We initially had Zendesk Support and didn't require end users to register to submit tickets.    This is still the case and we then set up Zendesk Guide. I would like to restrict access to certain a...

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    Chris Whitley created a post,

    Display latest articles

    Answered

    Is it possible to display a list of articles that have been recently published?   Thanks,

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    Chris Whitley created a post,

    Organization won't change when changing requester

    When changing the requester on a ticket the organisation stays the same instead of changing and I receive the following error when trying to save the ticket?   Organization is not a valid organizat...

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    Chris Whitley created a post,

    Help Center widget search

    Answered

    When adding labels to an article it affects the weighting of the main search function on help center but doesn't seem to affect the search in the widget? Is there a way we can alter the widget sear...

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    Chris Whitley commented,

    Thank you both, this is resolved now. A previous piece of code used to display subsections on the category page was limiting the listed articles to 3 rather than the default 6 which I've fixed now.

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    Chris Whitley created a post,

    Display all articles on category page

    Answered

    I'm having difficulties displaying all articles in a section on the category page which seems limited to 3 per section: https://futurelearnpartnersupport.zendesk.com/hc/en-us/categories/36000217713...