Yamile Martinez
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Total activity57
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Last activity
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Following1 user
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Posts
Recent activity by Yamile Martinez-
Update Zendesk Ticket Data after Closed
We need a way to fix data after the ticket is closed if not Zendesk ticket data is no good for reporting and charting. All users are human and make mistakes, these are not caught before they are c...
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Dropdown Field Added Feature Not Wanted
Zendesk by default adds a "-" as one of the options even though the field created as a dropdown is mandatory. What this causes is the user to select "-" when it is not sure. What is the purpose ...
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Email Support Address with cc not creating ticket with cc
I want to be able to have the client email us tickets received through the support email and when it auto creates the ticket, have the cc be added to the ticket if it is included in the email. Is t...
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My Activities Customer View Improvements
Zendesk has made a very nice interface for the Agents but are currently lacking a bit for the Customers. In the "My Activities" section, we must have the following improvements for the customer to...