Ash

IT support technician working in Zendesk.

Total activity

53
Last activity

May 04, 2021 07:15
Member since

August 23, 2019 12:14
Following

0 users
Followed by

0 users
Votes

22
Subscriptions

15

Activity overview

Latest activity by Ash

Ash commented, May 04, 2021 07:15
My solution to this, as an agent, is: remove the headset while it's ringing, then when someone answers the call, put your headset back on your head. Connecting outcall and inbound ringtone volumes ...
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- Ash
- Created May 04, 2021 07:15
- 0 votes
Ash commented, September 30, 2020 05:58
Tons of issues with the new composer, formatting is lost on paste, some text is lost on paste, the "channel" buttons should not be in a dropdown as switching between channels now takes more clicks ...
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- Ash
- Created September 30, 2020 05:58
- 6 votes
Ash created a post, September 29, 2020 10:58
New composer box doesn't handle formatting
1. Community
2. Feedback on Support
Things i noticed today with the new composer box: Pasting a formatted paragraphed text removes the linebreaks Pasting a chunk of text omits a bunch of text in the middle of the chunk(????) Plea...
- Ash
- Created September 29, 2020 10:58
- 2 followers
- 0 comments
- 1 vote
Ash commented, September 21, 2020 05:18
We should be able to set our default country AS WELL AS remember what each agent used last time.
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- Ash
- Created September 21, 2020 05:18
- 0 votes
Ash created a post, September 17, 2020 11:07
Connecting outcall and inbound ringtone volumes are too loud
1. Community
2. Feedback on Talk
The ringtone volumes are extremely loud to the point where I can't wear my headset while it's ringing. Extremely sharp and grating on the ears. I noticed that Chat ringtones can be changed and th...
- Ash
- Created September 17, 2020 11:07
- 2 followers
- 0 comments
- 0 votes
Ash commented, September 01, 2020 05:07
Robert Cullen if you use the "Call" button above the public reply box in a ticket, and then choose "Enter new number", it often (but not always) registers the call within the same ticket.
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- Ash
- Created September 01, 2020 05:07
- 0 votes
Ash commented, August 21, 2020 05:29
i think this is a browser-related issue. i don't think a browser can be configured to the point where a website can have elevated rights and decide that a specific audio file should be played thru ...
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- Ash
- Created August 21, 2020 05:29
- 0 votes
Ash created a post, August 19, 2020 09:03
Please add Pre-set periods for the Away status
1. Community
2. Feedback on Talk
As a scatterbrain I often forget to set my status back to Online after fetching water or fetching a printout or going to the loo or being put on backoffice duty for a short while. It usually happen...
- Ash
- Created August 19, 2020 09:03
- 1 follower
- 0 comments
- 0 votes
Ash commented, August 19, 2020 08:19
Furthermore it is an annoying and unnecessary tone.
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- Ash
- Created August 19, 2020 08:19
- 1 vote
Ash commented, August 06, 2020 05:50
ok try being less laconic when someone's trying to help you
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- Ash
- Created August 06, 2020 05:50
- 2 votes