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Cyrille

  • Total activity 26
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Activity overview

Latest activity by Cyrille
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    Cyrille commented,

    +1 again What is the problem? In large organization, project manegers need to be able to track and follow all tickets of the organization. The current end-user view is to limited for that to produ...

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    Cyrille commented,

    Thanks for the user guide. I did a test on a simple phone number and it works. More complex tests on multiple lines data including "([>,:; ... does not seem to work. Anyway the process is very heav...

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    Cyrille commented,

    Thanks for the advice. I tried it; it does the job for easy case. It does not respond to the minimal requirement "give access to the administrator to be able to edit any comment in any ticket". I c...

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    Cyrille commented,

    +1 for a a group of agents that needs to be able to edit comments. I have a legal use case with GDPR in Europe, if the end-user is putting personnal data that shall not be part of the comment... I ...

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    Cyrille created a post,

    [Support and Explore] Counting tickets correctly

    Hello, This post is about issues found while trying to make sure dashboards and views are correct. As I was building dasboards on Explore I ran into a situation where the graph was obviously missin...

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    Cyrille commented,

    Hello all Whaoo ! A request open 10 years ago, 93 comments, and the answer I got when I open the same question is " it's technically a very heavy lift and therefore difficult to prioritize". Honest...

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    Cyrille commented,

    Hello Brett, I am back on the subject. This is like a loop, custom organization fields do not help as some end users belong to multiple organizations. What I relly is another level of management fo...

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    Cyrille created a post,

    [Support] Customizable ticket statuses

    Answered

    Hello,  I have seen multiple debates on Customizable ticket statuses. Some request in French : https://support.zendesk.com/hc/fr/articles/230144347-Puis-je-ajouter-des-statuts-ticket-personnalis%C3...

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    Cyrille created a post,

    [Support] Groups of end-users

    Hello,  We are managing multiple types of end users and some are moving from one project to another or belong to several projects (ie mapped on Organizations) I read https://support.zendesk.com/hc/...

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    Cyrille commented,

    I confirm that it would be very valuable to be able to fully customize the list and name of ticket status. This is major debate in our organization. Having used other systems where it is configurab...