Darren Bell

1. Community
2. Feedback on Support
3. A separate area where all attachments on a case are able to be accessed.

We had the same issue and we find this app very useful now. Have a look at the Attachment Manager.  https://www.zendesk.com/apps/support/attachment-manager/

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• Darren Bell
• Created August 21, 2020 07:49
• 0 votes

1. Community
2. Explore Q&A
3. Creating dashboards for the current user in Explore

We have *only* 25 agents and want to introduce a dashboard where they can see their own (and only their own) activity and time logged so that they can monitor their own performance. Without being t...

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• Darren Bell
• Created June 12, 2020 10:55
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

I've been trying to figure out a solution to this and ended up here. I just want to automate adding end users as a CC to tickets.... Very sad to see this has been a request for ten years...so 16 pa...

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• Darren Bell
• Created April 30, 2020 10:21
• 3 votes

1. Community
2. Feedback on Support
3. Dashboard "Updates to your tickets" mark checked

+1 for this too. We've only been live on Zendesk for a week and finding a whole load of our wish-list items have already been requested and are popular suggestions with other users. 

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• Darren Bell
• Created July 19, 2019 07:55
• 0 votes