Darren Bell

1. Community
2. Feedback on Support
3. Ticket export tool for End-users (Export tickets by organization)

Does Zendesk actually listen and action any of these requests, other than posting platitudes?  We have been on Zendesk for 18 months now and so many requests we have put forward are against existin...

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• Darren Bell
• Created December 01, 2020 16:22
• 1 vote

1. Community
2. Feedback on Support
3. A separate area where all attachments on a case are able to be accessed.

We had the same issue and we find this app very useful now. Have a look at the Attachment Manager.  https://www.zendesk.com/apps/support/attachment-manager/

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• Darren Bell
• Created August 21, 2020 07:49
• 0 votes

1. Community
2. Explore Q&A
3. Creating dashboards for the current user in Explore

We have *only* 25 agents and want to introduce a dashboard where they can see their own (and only their own) activity and time logged so that they can monitor their own performance. Without being t...

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• Darren Bell
• Created June 12, 2020 10:55
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

I've been trying to figure out a solution to this and ended up here. I just want to automate adding end users as a CC to tickets.... Very sad to see this has been a request for ten years...so 16 pa...

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• Darren Bell
• Created April 30, 2020 10:21
• 3 votes

1. Community
2. Feedback on Support
3. Dashboard "Updates to your tickets" mark checked

+1 for this too. We've only been live on Zendesk for a week and finding a whole load of our wish-list items have already been requested and are popular suggestions with other users. 

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• Darren Bell
• Created July 19, 2019 07:55
• 0 votes