Marie Laurenza
Product Solutions Manager, Zendesk Sell
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Activity overview
Latest activity by Marie Laurenza-
Marie Laurenza commented,
Official comment Hello all, Appreciate the feedback! I wanted to announce that we have recently added the functionality to allow Support Agents to choose the Sell Owner for the new Lead in Sell. Help Center article...
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Marie Laurenza commented,
Hello Mandy, Stephanie, and Jean-Sébastien, As mentioned in another thread, Sell just launched our first dataset in Explore (Zendesk's advanced reporting tool) and it provides the ability to build ...
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Marie Laurenza commented,
Hello Stephanie and Walter -- please check out Sell's integration with Mapsly! It is a rich and deep integration that should provide you with the functionality you are requesting. -Marie
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Marie Laurenza commented,
Hello Stephanie and Jordan, Sell just launched our first dataset in Explore (Zendesk's advanced reporting tool) and it provides the ability to schedule exports! We are committed to continuing to ex...
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Marie Laurenza commented,
Hi Rudi -- we just launched Sell reporting in Explore (Zendesk's advanced reporting tool) and so if you sign up for the Explore for Sell beta you will be able to create a Contacts query and filter ...
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Marie Laurenza created a post,
How do I give feedback or report bugs?
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to g...
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Marie Laurenza created a post,
How do I sign up for the WhatsApp for Sell EAP?
Sign up for the WhatsApp for Sell EAP with this form. All you have to do is fill in some information and we'll get back to you! Please note that depending on the volume of requests for this EAP, ou...
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Marie Laurenza created a post,
What is the WhatsApp for Sell EAP?
The Early Access Program (EAP) for WhatsApp for Sell allows businesses to use Sunshine Conversation’s functionality within Sell to receive and answer messages. Unmatched messages will create new le...
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Marie Laurenza commented,
Hi Benjamin, Apologies for the delay in responding. There is a Lead Source field in Sell that you can and should use for this purpose. Article describing how to do that here. Best, -Marie
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Marie Laurenza commented,
Hi Jeremy, Appreciate your feedback. While Sell does not have the option to have a primary email for an entire team at this time, we do have the ability to provide that complete visibility into any...