Marie Laurenza
Product Solutions Manager, Zendesk Sell
-
Total activity33
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions18
Activity overview
Latest activity by Marie Laurenza-
Marie Laurenza commented,
Hi Benjamin, Apologies for the delay in responding. There is a Lead Source field in Sell that you can and should use for this purpose. Article describing how to do that here. Best, -Marie
-
Marie Laurenza commented,
Hi Jeremy, Appreciate your feedback. While Sell does not have the option to have a primary email for an entire team at this time, we do have the ability to provide that complete visibility into any...
-
Marie Laurenza commented,
Thanks for submitting this request to the public forum John! I look forward to seeing how many others upvote your request and tracking it with the hopes that we can build this functionality into th...
-
Marie Laurenza commented,
Yes -- understand. Right now most feedback/questions come through private tickets and we're working to have more and more information be public (Q&A as well as product feedback) so it can be more u...
-
Marie Laurenza commented,
Hi Donald, Can you provide more information on "why" you want an incremented numbering field whenever a Deal stage is updated? I want to make sure our product team understands the use case. Best, -...
-
Marie Laurenza commented,
Appreciate the product feedback Jay! Integrating Zendesk Talk with Zendesk Sell is definitely something we will do at Zendesk, the question is just how quickly we can do it and where it fits into t...
-
Marie Laurenza commented,
Hi Adam, We've recently released a new experience for the Sell-Support integration. To switch over to the new experience, just disable the Sell-Support integration in Sell-->Settings-->Integrations...
-
Marie Laurenza commented,
Glad I was able to help! I would love us to add the object IDs as smart list fields to make it more clear, but the IDs are available in the smart list exports.
-
Marie Laurenza commented,
Got it -- the main request is for the ability to backdate/edit a call's date in Sell. We'll track this request and see if it's an important enhancement for others as well. There's always a balance ...
-
Marie Laurenza commented,
Hi Taylor, Can you tell me more about why your team uses Notes to Log Calls in Sell instead of manually logging them as a Call? Is it because you want to use the Note Tagging feature that is curren...