Josh Sheers
- Total activity 14
- Last activity
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Activity overview
Latest activity by Josh Sheers-
Josh Sheers commented,
Dwight Bussman Our RMA department utilizes Salesforce only and not Zendesk. We have flows designed to convert specific cases into RMA cases within Salesforce, however the comments of the Ticket do ...
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Josh Sheers commented,
I am getting an error of "You do not have the level of access necessary to view this application" when trying to access the Ticket View in Salesforce. Is it necessary to attach Zendesk credentials ...
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Josh Sheers commented,
I can see accept the Ticket View section in Salesforce for viewing ticket comments, but is there a way to have a Ticket View within the case itself? Right now, someone would have to enter the case,...
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Josh Sheers commented,
Is it possible to add custom javascript into the widget code? For context:My company has separate support staffs for 2 main products. Only one of our support teams are utilizing Zendesk. I am tryin...
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Josh Sheers commented,
Is it possible to add a custom field as a column to sort by within the Organization/User view?
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Josh Sheers commented,
Hello, I am trying to filter the assets shown by having a field (Serial Number) not be blank. I have tried:| Serial Number | | != | | "" |and| Serial Number | | != | | NULL | Neither of the a...