Josh Sheers

Total activity

13
Last activity

March 04, 2020 19:18
Member since

April 10, 2019 19:19
Following

0 users
Followed by

1 user
Votes

2
Subscriptions

6

Activity overview

Latest activity by Josh Sheers

Josh Sheers commented, March 04, 2020 19:18
Dwight Bussman Our RMA department utilizes Salesforce only and not Zendesk. We have flows designed to convert specific cases into RMA cases within Salesforce, however the comments of the Ticket do ...
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- Josh Sheers
- Created March 04, 2020 19:18
- 0 votes
Josh Sheers commented, February 28, 2020 17:02
I am getting an error of "You do not have the level of access necessary to view this application" when trying to access the Ticket View in Salesforce. Is it necessary to attach Zendesk credentials ...
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- Josh Sheers
- Created February 28, 2020 17:02
- 0 votes
Josh Sheers commented, February 28, 2020 15:59
I can see accept the Ticket View section in Salesforce for viewing ticket comments, but is there a way to have a Ticket View within the case itself? Right now, someone would have to enter the case,...
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- Josh Sheers
- Created February 28, 2020 15:59
- 0 votes
Josh Sheers commented, August 02, 2019 14:00
Is it possible to add custom javascript into the widget code? For context:My company has separate support staffs for 2 main products. Only one of our support teams are utilizing Zendesk. I am tryin...
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- Josh Sheers
- Created August 02, 2019 14:00
- 0 votes
Josh Sheers commented, May 31, 2019 20:00
Is it possible to add a custom field as a column to sort by within the Organization/User view?
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- Josh Sheers
- Created May 31, 2019 20:00
- 0 votes

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