Sophie Harris
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Total activity11
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Last activity
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Activity overview
Latest activity by Sophie Harris-
Sophie Harris commented,
Hi Devan - Community Manager, Thanks for the reply! I'm a bit confused, because won't COUNT(Tickets Solved) show me a metric based on the tickets solved? Whereas I'm trying to find what % of ticke...
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Sophie Harris commented,
Hi, would it be possible to create something like this, but instead showing ticket created within different time brackets? (E.g. % tickets created between 7am and 12pm, then between 12pm and 5pm et...
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Sophie Harris commented,
Hi! I've been using this method as a workaround for deferring tickets for x hours. I have a couple of questions though. 1. Let's say I have a macro which will hold the ticket for 3 hours. What do y...
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Sophie Harris commented,
Thanks for the reply Erika! I'd already read the article that shows how to build the handling time, but it's not clear to me how to create a table that combines data from different datasets, as in ...
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Sophie Harris commented,
Hi! Is there a way to create a leaderboard like this in Explore?
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Sophie Harris commented,
Hi! I've created the "Handling time per agent" bar chart as per the instructions. I was wondering if there's a way to overlay the average handling time for the team over the individual average hand...