Sophie Harris
-
Total activity16
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions7
Activity overview
Latest activity by Sophie Harris-
Sophie Harris commented,
Hi! Is there a way to filter the chat data by what page on your website the chat was started on? I'd like to build a report that shows me the tags (and therefore query topics) that customers are co...
-
Sophie Harris commented,
Hey Brett Bowser thanks for your reply! Do you know what the conditions would be here (assuming you'd followed the rest of the recipe above)? Just trying to get my head around this!
-
Sophie Harris commented,
Hi, I'm not sure if it's just me, but I seem to be missing the instructions for the final step, "Automatically cleaning-up the ticket" - is anyone able to confirm what this should be?
-
Sophie Harris commented,
Hi Devan - Community Manager, Thanks for the reply! I'm a bit confused, because won't COUNT(Tickets Solved) show me a metric based on the tickets solved? Whereas I'm trying to find what % of ticke...
-
Sophie Harris commented,
Hi, would it be possible to create something like this, but instead showing ticket created within different time brackets? (E.g. % tickets created between 7am and 12pm, then between 12pm and 5pm et...
-
Sophie Harris commented,
Hi! I've been using this method as a workaround for deferring tickets for x hours. I have a couple of questions though. 1. Let's say I have a macro which will hold the ticket for 3 hours. What do y...
-
Sophie Harris commented,
Thanks for the reply Erika! I'd already read the article that shows how to build the handling time, but it's not clear to me how to create a table that combines data from different datasets, as in ...
-
Sophie Harris commented,
Hi! Is there a way to create a leaderboard like this in Explore?
-
Sophie Harris commented,
Hi! I've created the "Handling time per agent" bar chart as per the instructions. I was wondering if there's a way to overlay the average handling time for the team over the individual average hand...