Chris Wooten

Total activity

21
Last activity

June 09, 2020 14:45
Member since

March 28, 2019 12:30
Following

0 users
Followed by

0 users
Votes

8
Subscriptions

7

Activity overview

Latest activity by Chris Wooten

Chris Wooten commented, June 09, 2020 14:45
Does anyone know how to just display the totals and not the rows behind the totals?
- View comment
- Chris Wooten
- Created June 09, 2020 14:45
- 0 votes
Chris Wooten created a post, June 17, 2019 14:57
Zendesk Talk re-dial for all numbers that have been called on the ticket
1. Community
2. Feedback on Talk
What is the problem? Dialing other numbers besides the requester on the ticket. Why is it a problem? Dialing different customers on tickets takes time to either find the number or reset the reque...
- Chris Wooten
- Created June 17, 2019 14:57
- 1 follower
- 0 comments
- 0 votes
Chris Wooten commented, June 14, 2019 18:15
IS there a way to block inbound CC from creating a ticket?
- View comment
- Chris Wooten
- Created June 14, 2019 18:15
- 0 votes
Chris Wooten commented, May 15, 2019 15:38
Brett, Andrew, Let us know how it is looking. If there is an EAP for this I will happily test the functionality.
- View comment
- Chris Wooten
- Created May 15, 2019 15:38
- 0 votes
Chris Wooten commented, May 10, 2019 19:28
I have a question about the SLA Targets. Specifically calculating SLA Breach by each different target. So %SLA breach for first reply vs %SLA Breach Agent work time. Does this make sense?
- View comment
- Chris Wooten
- Created May 10, 2019 19:28
- 0 votes
Chris Wooten commented, May 10, 2019 12:05
I am new to this Software but have been using Power BI for years. I am not sure why the program will not allow me to make averages of simple metrics such as the number of tickets solved per person.
- View comment
- Chris Wooten
- Created May 10, 2019 12:05
- 0 votes