Chris Wooten
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Activity overview
Latest activity by Chris Wooten-
Chris Wooten created a post,
Zendesk Talk re-dial for all numbers that have been called on the ticket
What is the problem? Dialing other numbers besides the requester on the ticket. Why is it a problem? Dialing different customers on tickets takes time to either find the number or reset the reque...
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Chris Wooten commented,
IS there a way to block inbound CC from creating a ticket?
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Chris Wooten commented,
Brett, Andrew, Let us know how it is looking. If there is an EAP for this I will happily test the functionality.
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Chris Wooten commented,
I have a question about the SLA Targets. Specifically calculating SLA Breach by each different target. So %SLA breach for first reply vs %SLA Breach Agent work time. Does this make sense?
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Chris Wooten commented,
I am new to this Software but have been using Power BI for years. I am not sure why the program will not allow me to make averages of simple metrics such as the number of tickets solved per person.