Ryan H
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Activity overview
Latest activity by Ryan H-
Ryan H commented,
McCabe Tonna & Dan Cooper Thank you both for looking into this. I've tried to move the second trigger to the last position in the trigger list but that doesn't seem to have fixed it. I will admit...
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Ryan H commented,
McCabe Tonna / McCabe Tonna Thanks for getting back to me and further clarifying. Still seems to be doing the same thing even after the changes I made to mirror yours more closely. Edited my other...
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Ryan H commented,
McCabe Tonna / McCabe Tonna sorry again i'm not following. I believe that's what I already had done? The trigger screen shots are in order that I posted. The first one sets the reply to address whe...
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Ryan H commented,
McCabe Tonna / McCabe Tonna Can you clarify? Are you saying I should break up my second trigger again? I tried to follow your example and created two triggers as shown in my post. The first one se...
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Ryan H commented,
McCabe Tonna thanks for the amazing suggestion. I have it working and firing but my request received notification still seems to be going out with the wrong e-mail address. However, any subsequent ...
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Ryan H created a post,
Dropped Chats
AnsweredAre there any plans to improve the chat logic for dropped chats? Currently the logic is showing chats that weren't dropped as dropped chats if for example the customer/end-user has the last reply i...
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Ryan H commented,
+1 We are in the same situation as echoed in this thread. Joel hit the nail on the head here. Many of our customers reply after our agents give the final sign off on chats before ending them causin...
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Ryan H created a post,
Disable E-mails About Updates from Zendesk for certain Admins
Hi Team, We have product/security e-mails coming in from Zendesk (the company, not our instance) for example the recent action to update DNS records and also the Article Attachments e-mails to all ...