Ryan Hsiung

1. Support
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3. Email
4. Causes for ticket suspension

Kay I already started a ticket about this but is it possible to get some eyes on this issue internally and clarify why this change was made? I have like 150 Light Agents and they forward quite ofte...

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• Ryan Hsiung
• Created October 19, 2020 16:42
• 2 votes

1. Support
2. ...
3. Email
4. Causes for ticket suspension

Experiencing the same thing as Conza and it's causing a ton of frustration. Just noticed it today as well. 

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• Ryan Hsiung
• Created October 19, 2020 14:42
• 2 votes

1. Community
2. Support Q&A
3. How can you set the "from" address for outbound emails?

Greg Choisser At the end of your first screenshot, you've cut off the action part after the Notify Target. Do you have an action there that adds the tag that your notify requester trigger is lookin...

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• Ryan Hsiung
• Created October 15, 2020 20:56
• 0 votes

1. Community
2. Support Q&A
3. How can you set the "from" address for outbound emails?

Hey Greg Choisser, I did end up getting this to work actually. I would look at the order of your triggers. That could be something impacting this if you have the ticket received trigger above the c...

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• Ryan Hsiung
• Created October 15, 2020 19:30
• 0 votes

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2. Support Q&A
3. How can you set the "from" address for outbound emails?

McCabe Tonna & Dan Cooper   Thank you both for looking into this. I've tried to move the second trigger to the last position in the trigger list but that doesn't seem to have fixed it. I will admit...

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• Ryan Hsiung
• Created October 11, 2019 23:50
• 0 votes

1. Community
2. Support Q&A
3. How can you set the "from" address for outbound emails?

McCabe Tonna / McCabe Tonna  Thanks for getting back to me and further clarifying. Still seems to be doing the same thing even after the changes I made to mirror yours more closely. Edited my other...

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• Ryan Hsiung
• Edited October 11, 2019 21:37
• 0 votes

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3. How can you set the "from" address for outbound emails?

McCabe Tonna / McCabe Tonna sorry again i'm not following. I believe that's what I already had done? The trigger screen shots are in order that I posted. The first one sets the reply to address whe...

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• Ryan Hsiung
• Created October 10, 2019 13:57
• 0 votes

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3. How can you set the "from" address for outbound emails?

McCabe Tonna / McCabe Tonna Can you clarify? Are you saying I should break up my second trigger again?  I tried to follow your example and created two triggers as shown in my post. The first one se...

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• Ryan Hsiung
• Edited October 09, 2019 19:41
• 0 votes

1. Community
2. Support Q&A
3. How can you set the "from" address for outbound emails?

McCabe Tonna thanks for the amazing suggestion. I have it working and firing but my request received notification still seems to be going out with the wrong e-mail address. However, any subsequent ...

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• Ryan Hsiung
• Edited October 11, 2019 21:36
• 0 votes