Arpan Nagdeve
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Last activity
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Activity overview
Latest activity by Arpan Nagdeve-
Arpan Nagdeve commented,
Hi,Chat conversations API will continue to work for messaging in agent workspace. Few callouts a) A chatbot built using CCAPIs will not be invoked automatically once you enable messaging experience...
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Arpan Nagdeve commented,
Hi Josh,We're still under evaluation, we'll not bring the visitor list functionality in totality on agent workspace but a set of use cases will be addressed by the different initiatives and feature...
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Arpan Nagdeve commented,
Hi Chris Fassano, For an ongoing conversation on agent workspace, if you go to chat dashboard and click the conversation you'll be redirected to agent workspace. We have restricted serving chat to ...
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Arpan Nagdeve commented,
Hi Sarah Thompson we are working on bringing multi-agent capabilities on agent workspace we'll have this capability in H1 2021
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Arpan Nagdeve commented,
Hi Chad, Can you check whether the group under which the second agent was present is enabled for Chat? We were hiding shortcuts with tags and options. The shortcuts is with tags are now supported ...
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Arpan Nagdeve commented,
Hi Marie, Once you change assignee to initiate a transfer you must get an option to assign and leave the chat, can you check whether the other agent has support or chat seats. Also, make sure that...
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Arpan Nagdeve commented,
Hi Darren, Product inputs on the queries Auto Translations - We are already running early access on the auto translations and hoping to make it available for everyone soon. Shortcuts/Options - B...
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Arpan Nagdeve commented,
Hi Jacob, For now, my recommendation will be to use the trigger-based workaround.
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Arpan Nagdeve commented,
Hi Cyndi, All three listed items are part of our backlog, end-user info, and sending transcript are still part of the H2 plan. Agents status is still not prioritized for this year.
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Arpan Nagdeve commented,
Hi Josh, Visitor list has gone through a change because we wanted customers to move to agent workspace for serving chats, we also positioned agent workspace for customers mainly with reactive suppo...