Arpan Nagdeve

Zendesk Product Manager

Total activity

50
Last activity

July 14, 2021 11:11
Member since

February 14, 2019 11:21
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Activity overview

Latest activity by Arpan Nagdeve

Arpan Nagdeve commented, May 12, 2021 11:49
Hi Olivia, We recently synced the avatar image for agent workspace customers between chat and support profile, but you are right that we still need to sync up the chat display name with the support...
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- Arpan Nagdeve
- Edited May 12, 2021 11:49
- 0 votes
Arpan Nagdeve commented, May 10, 2021 03:00
Hi Priscilla, We reviewed the sound settings and enabled the ones which are most widely used, as of now we are not planning to enable sound notifications for the rest 3 options mentioned by you. An...
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- Arpan Nagdeve
- Created May 10, 2021 03:00
- -1 votes
Arpan Nagdeve commented, January 26, 2021 16:12
Hi,Chat conversations API will continue to work for messaging in agent workspace. Few callouts a) A chatbot built using CCAPIs will not be invoked automatically once you enable messaging experience...
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- Arpan Nagdeve
- Created January 26, 2021 16:12
- 0 votes
Arpan Nagdeve commented, January 18, 2021 14:55
Hi Josh,We're still under evaluation, we'll not bring the visitor list functionality in totality on agent workspace but a set of use cases will be addressed by the different initiatives and feature...
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- Arpan Nagdeve
- Created January 18, 2021 14:55
- -1 votes
Arpan Nagdeve commented, December 10, 2020 10:46
Hi Chris Fassano, For an ongoing conversation on agent workspace, if you go to chat dashboard and click the conversation you'll be redirected to agent workspace. We have restricted serving chat to ...
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- Arpan Nagdeve
- Created December 10, 2020 10:46
- 0 votes
Arpan Nagdeve commented, December 10, 2020 10:37
Hi Sarah Thompson we are working on bringing multi-agent capabilities on agent workspace we'll have this capability in H1 2021
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- Arpan Nagdeve
- Created December 10, 2020 10:37
- 0 votes
Arpan Nagdeve commented, October 05, 2020 00:49
Hi Chad, Can you check whether the group under which the second agent was present is enabled for Chat? We were hiding shortcuts with tags and options. The shortcuts is with tags are now supported ...
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- Arpan Nagdeve
- Created October 05, 2020 00:49
- 0 votes
Arpan Nagdeve commented, September 16, 2020 06:58
Hi Marie, Once you change assignee to initiate a transfer you must get an option to assign and leave the chat, can you check whether the other agent has support or chat seats. Also, make sure that...
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- Arpan Nagdeve
- Created September 16, 2020 06:58
- 0 votes
Arpan Nagdeve commented, September 16, 2020 06:54
Hi Darren, Product inputs on the queries Auto Translations - We are already running early access on the auto translations and hoping to make it available for everyone soon. Shortcuts/Options - B...
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- Arpan Nagdeve
- Created September 16, 2020 06:54
- 0 votes
Arpan Nagdeve commented, August 27, 2020 09:54
Hi Jacob, For now, my recommendation will be to use the trigger-based workaround.
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- Arpan Nagdeve
- Created August 27, 2020 09:54
- 0 votes