Anika Rani
- Total activity 149
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Activity overview
Latest activity by Anika Rani-
Anika Rani commented,
@taka Thanks for your question and feedback. We are gathering feedback and requests for syncing ticket comments to Cases. This will determine whether we support syncing comments and the ETA. This ...
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Anika Rani commented,
Craig The profile of the user that was used to authenticate to the integration, needs to have modify access to the metadata API. We have resolved the issue with the Install button stalling. The b...
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Anika Rani commented,
Steven Lyon You still need to take action if you have API rights, by transitioning over to the new integration as described in this article. The legacy integration is being deprecated. Our record o...
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Anika Rani commented,
@Joe This Help Center article refers to the new integration. Any articles relating to the old integration are now prefixed with "Legacy" in the title. Hope that helps!
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Anika Rani commented,
For anyone who is having issues with installing the Ticket View package, please ensure you have modify access to the Salesforce metadata API. This is required for the package to install. If your in...
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Anika Rani commented,
@James This error you are getting implies that you haven't finished the setup, most likely you have not enabled and saved the Ticket View configuration in Admin Center. The package installation won...
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Anika Rani commented,
Dave Kaminsky We are actively working on releasing support for External ID very shortly, in our next release. This should be available in the next couple of weeks. We've received a lot of feedback ...
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Anika Rani commented,
Jeff Callahan 1. We are still gathering feedback and requests for syncing ticket comments to cases. This was not a highly adopted feature in the previous integration. However, you can still view fu...
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Anika Rani commented,
Hi Krysztof, Ticket View is not designed for mobile. We'll look at supporting this in the future, but for now the optimal view is on a web browser.
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Anika Rani commented,
Hi Joe, The new integration is built entirely on Zendesk and offers feature parity with the legacy integration. You can use Ticket View, to enable Sales repps to view tickets in Salesforce using a...