Anika Rani
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Total activity154
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Last activity
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Activity overview
Latest activity by Anika Rani-
Anika Rani commented,
Shubham Bhardwaj Our screenshots are for Salesforce Lightning. Can you please explain what isn't up to date with them and I'd be happy to do so, but I couldn't see anything out of date based on our...
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Anika Rani commented,
Update: October 15, 2020We have commenced the end-of-life of the legacy Salesforce Integration managed package as previously announced here. We will be doing a gradual removal across 5 business day...
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Anika Rani commented,
Hi everyone, we have now released support from Multiple Organisations in data syncing. This means if you have multiple Contacts in Salesforce with the same email address but different Accounts, you...
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Anika Rani commented,
Hi everyone, we have now released support from Multiple Organisations in data syncing. This means if you have multiple Contacts in Salesforce with the same email address but different Accounts, you...
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Anika Rani commented,
JC Hall I will follow up on the tickets you have created to help resolve your issues/ questions. 1) While bulk sync isn't yet available, the new integration does support batch changes to Salesforc...
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Anika Rani commented,
Allen Lai You don't necessarily have to delete previously created organisations. When you set the matching criteria in the sync settings and the sync will attempt to link Salesforce records that m...
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Anika Rani commented,
Darius Dixon the data syncing of Accounts, Contacts/ Leads is one way, from Salesforce to Zendesk (this article). The syncing to ticket data is from Zendesk to Salesforce, in this article. Is ther...
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Anika Rani commented,
Varun Emany you can sync Zendesk Tickets to Salesforce Cases (in one direction), but not from Salesforce to Zendesk. Whats your use case? Are you moving from Salesforce to Zendesk? If so, there are...
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Anika Rani commented,
Hi Melody Quinn Dylan Douglas and Nevena Imetska I'm surprised that the SFDC data import wizard didn't update the Checkbox field you had created. Is that only for a boolean field type? As for the ...
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Anika Rani commented,
Hi Tal I'm having our Legal Team look into this, and you will receive a response from them directly. As for when we will be make logging Generally Available, we don't yet have a set date. At the m...