Anika Rani
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Total activity153
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Activity overview
Latest activity by Anika Rani-
Anika Rani commented,
Christopher Wooten Unfortunately we don't have any plans to enhance the UX for ticket view. Have you placed the lightning component on the widest part of your page layout? Which details were you st...
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Anika Rani commented,
Reuven Shelef (ZD Dev at OUT OF THE BOX Consulting) Can you please explain the problem you're having with merged accounts? The data sync should sync using the main record selected after the merge....
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Anika Rani commented,
Naomi WatnickThanks for your feedback. In addition to what Dwight has said, I wanted to let you know that we intend to give you the ability to self manage links between synced records. I'll be sure...
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Anika Rani commented,
Sam Jorgenson thanks for your feedback! Glad to hear this feature has been useful for your Sales team. Our integration doesn't officially support Salesforce mobile, only the browser. While Ticket V...
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Anika Rani commented,
Reuven Shelef I've had a look into the syncing/ matching ticket you've raised. I'll reply to you directly on there.
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Anika Rani commented,
Marci Abraham I'm sure Dwight will do a wonderful job helping you with navigating the permissions/ settings. I'll be sure to take on the feedback after your call to see how we can improve our docs ...
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Anika Rani commented,
Jason Fouchier great, thanks I'll email you to arrange a time. Marci Abraham thanks for the question, I should have better defined "other business systems". I am talking about other commonly used S...
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Anika Rani commented,
Hi everyone, we're looking to interview some customers who are interested in:- syncing other Salesforce objects to Zendesk (beyond Accounts and Contacts/ Leads)- syncing other Salesforce products (...
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Anika Rani commented,
Shubham Bhardwaj Our screenshots are for Salesforce Lightning. Can you please explain what isn't up to date with them and I'd be happy to do so, but I couldn't see anything out of date based on our...
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Anika Rani commented,
Hi everyone, we have now released support from Multiple Organisations in data syncing. This means if you have multiple Contacts in Salesforce with the same email address but different Accounts, you...