Anika Rani
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Activity overview
Latest activity by Anika Rani-
Anika Rani commented,
Jason Fouchier bug has been resolved. Please review your field mappings and let us know if theres any problems.
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Anika Rani commented,
Jason Fouchier I can confirm that this was a bug which caused as a result of another change we made. We are currently fixing the issue and it should be released in a few hours. I will post an updat...
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Anika Rani commented,
Update: We have released changes to the setup process for Ticket View, making it easier to start viewing tickets in Salesforce. This requires the installation of a Salesforce Managed package, which...
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Anika Rani commented,
Update: We have released changes to the setup process for the integration, making it simpler to connect your Salesforce account to Zendesk. This means you will no longer need to create and use your...
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Anika Rani commented,
Brent Friedeman As the problem column indicate, it looks like you might be using these fields elsewhere and will need to remove all references to these fields before uninstalling. I can't see what...
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Anika Rani commented,
Hi Gaëtan Tobie-Echeverria Unfortunately, I don't think Zendesk triggers will automatically update a ticket field with an attachment URL, my suggestion is more manual. You would probably need to h...
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Anika Rani commented,
Dave Kaminsky Which audit logs are you referring to? Are these Salesforce logs, because they won't show failures or errors for Salesforce to Zendesk data syncing. We are actively developing loggin...
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Anika Rani commented,
Noor Fazli if I'm understanding your question correctly, then you should be able to specify the conditions of tickets being created as Cases in the Salesforce Integration triggers in Zendesk Suppor...
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Anika Rani commented,
Dave Kaminsky bi-directional sync is our roadmap for the first half of this year. It is one of our highly requested features so we are looking forward to being able to provide this. I'm kicking off...
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Anika Rani commented,
Chris Humphries at the moment its not possible to customise the field which populates the Zendesk External ID. Where is your existing External ID in Zendesk coming from?