Anika Rani
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Activity overview
Latest activity by Anika Rani-
Anika Rani commented,
@Elizabeth, we will be addressing this in an upcoming release, making it possible and easier for you to reconnect the integration for various reasons (including when you encounter an error like you...
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Anika Rani commented,
@Kate as mentioned in your ticket, I'm confirm that Salesforce Text Area fields and Zendesk Numeric Fields are currently unsupported in sync field mappings. We will be supporting this in upcoming r...
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Anika Rani commented,
@DanielCurrently, the best way to check if the sync is running successfully is to do a test by updating a record in Salesforce and seeing if the update has been reflected in Zendesk. Remember, that...
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Anika Rani commented,
We have announced the next steps for migrating from the legacy Salesforce Integration. Please read the following articles. We will continue to post updates to these articles, so please follow the r...
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Anika Rani commented,
@JimmyIt sounds like you are referring to the Salesforce App in Zendesk Support? This displays Salesforce data against a ticket. There are no changes to the app in Zendesk with the new integration ...
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Anika Rani commented,
Hi Lionel Following up with public response to after our communication on a ticket incase anyone else has the same problem. This error implies that the Connected App created for the integration is ...
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Anika Rani commented,
Hi Valentina The next steps have been sent by email. Your Zendesk Support Admins and Salesforce Admin should have received this. We also have published the next steps on the following posts and wo...
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Anika Rani commented,
@Greg and @Victoria, have you both been able to successfully connect now? @Victoria - your error indicates the "Callback URL" field entered in the Connected App settings are not correct. @Greg - y...
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Anika Rani commented,
Hi Valentina Please sign up using this form. Once we've reviewed your request, we'll enable the EAP for you and you'll receive a confirmation on how to get started.
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Anika Rani created an article,
Salesforce migration: Migrating the legacy Salesforce integration to alternative solutions
Note: This article is for users of the legacy Salesforce integration who are on a Salesforce Edition without API rights (Salesforce Edition Professional or below). Starting January 30, 2020, the le...