Anika Rani

Total activity 60
Last activity August 16, 2019 07:39
Member since November 27, 2018 06:11

Following 0 users
Followed by 0 users
Votes 0
Subscriptions 49

Activity overview

Latest activity by Anika Rani

Anika Rani commented, August 16, 2019 07:39
Hi Amy, yes you are able to link a Salesforce user to a Zendesk light agent. The Salesforce user will have the same set of permissions as the Light Agent does in Support. You can read more about ho...
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- Anika Rani
- Created August 16, 2019 07:39
- 0 votes
Anika Rani commented, August 05, 2019 07:06
Hi Stephen, the Zendesk external ID field isn't currently supported, however it is something we are considering for our roadmap. An alternative option in the meantime is to create a new custom fie...
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- Anika Rani
- Created August 05, 2019 07:06
- 0 votes
Anika Rani created a post, July 26, 2019 07:19
Using the Ticket View in Salesforce
1. Community
2. Zendesk Integration EAP: Salesforce Integration - built by Zendesk
Ticket View query Zendesk Support in real-time and display lists of tickets within your Salesforce Account, Contact, Lead and Opportunity pages. It also enables users to view, create, and edit Zend...
- Anika Rani
- Edited August 16, 2019 07:36
- 1 follower
- 0 comments
- 0 votes
Anika Rani created a post, July 11, 2019 04:24
How to leave feedback for this EAP
1. Community
2. Zendesk Integration EAP: Salesforce Integration - built by Zendesk
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to g...
- Anika Rani
- Edited July 15, 2019 03:10
- 1 follower
- 0 comments
- 0 votes
Anika Rani created a post, July 08, 2019 05:25
Start here: What is the new Salesforce Integration and how do I sign up?
1. Community
2. Zendesk Integration EAP: Salesforce Integration - built by Zendesk
We are pleased to announce this Early Access Program (EAP) for integrating Zendesk Support and Salesforce. On 30 January, 2020 the legacy Salesforce Integration (managed package) will be deprecated...
- Anika Rani
- Edited July 25, 2019 01:23
- 6 followers
- 2 comments
- 0 votes
Anika Rani created an article, July 02, 2019 05:22
Removal of legacy Salesforce integration managed package
1. Zendesk updates
2. Announcements
Announced on Development ends Removal July 22, 2019 September 16, 2019 January 30, 2020 This article covers the following topics: What does this mean? Why is Zendesk removing this?...
- Anika Rani
- Edited August 13, 2019 16:54
- 6 followers
- 0 comments
- 0 votes
Anika Rani commented, March 18, 2019 02:55
Current package version: 5.8.3 Package release date: Mar 18th 2019 New/updated functionality: None Fixes: Salesforce is releasing a critical update which affects remote site settings.After you ...
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- Anika Rani
- Edited May 07, 2019 23:21
- 0 votes
Anika Rani commented, February 18, 2019 06:20
@Kate There is a limit of 250,000 on bulk sync, and the sandbox instance shouldn't make a difference. A couple of quick checks: 1. Ensure you are using the latest version of the package, v5.8.2? ht...
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- Anika Rani
- Edited February 18, 2019 06:39
- 0 votes
Anika Rani commented, February 07, 2019 06:42
Hi Lawrence, Typically you don't need to delete any code when upgrading to another version. However, this might be due to customisations made on your end. So perhaps you have some visualforce pages...
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- Anika Rani
- Created February 07, 2019 06:42
- 0 votes
Anika Rani commented, February 07, 2019 06:22
Hi Justin, yes light agents can create tickets from Salesforce however the ticket needs a public comment by another agent before its visible to the end user. The public reply button will be unavail...
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- Anika Rani
- Edited February 07, 2019 06:34
- 0 votes