Anika Rani
- Total activity 115
- Last activity
- Member since
- Following 0 users
- Followed by 4 users
- Votes 6
- Subscriptions 66
Activity overview
Latest activity by Anika Rani-
Anika Rani commented,
Heather Rommel It is possible to store the Org ID on the Salesforce Account and User ID on the Salesforce Contact/ Lead when you are sending tickets from Salesforce to Zendesk. As for data sync, we...
-
Anika Rani commented,
Mandy Major it is not currently possible to sync CSAT. We will consider this as a future enhancement.
-
Anika Rani commented,
@ソンイン ヨ This indicates that your Salesforce session is expired. Can you please ensure that your Salesforce session settings are not locked to an IP address:
-
Anika Rani commented,
Christoph Eilers to clarify, batch updates for on-going sync are supported in the new integration, not this legacy one. Are you saying you used data loader for sync using the legacy integration?
-
Anika Rani commented,
Mark O'Brien It is not currently possible to customise any fields in ticket view. We will consider this as an enhancement for later this year, as we've received a number of requests to modify the t...
-
Anika Rani commented,
Kevin Chan the user used to authenticate from Salesforce to Zendesk must belong to a Salesforce Administrator user profile. If you change this to a standard user, the integration will disconnect an...
-
Anika Rani commented,
Rick Goodlaski Yes, you can use Data Sync to sync Salesforce account fields to Zendesk organisation fields (standard and custom). Data sync is explained here: https://support.zendesk.com/hc/en-us/a...
-
Anika Rani commented,
Noor Fazli support for Sunshine custom objects is on our roadmap for 2020. I've responded to your support ticket, should be easily resolved. We will be making logs available in Admin Center early ...
-
Anika Rani commented,
Jeff Callahan please reach out to us if with the issues you are having with account sync. In particular, if you can specify certain records/ fields that were not synced as expected we can investiga...
-
Anika Rani commented,
Ping Lu Ticket View is not an object in Salesforce, it leverages the canvas app so its basically an iframe. The data is not stored in Salesforce. If you want to see all tickets in one place, a work...