Evan Mc Givern
- Total activity 50
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Activity overview
Latest activity by Evan Mc Givern-
Evan Mc Givern created an article,
Which user is assigned to the ticket when it's solved through Answer Bot?
Question Which user is assigned to the ticket when it's solved through Answer Bot? Answer Answer Bot was built to bypass the agent required for solving tickets. If a ticket has no assignee, Answer...
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Evan Mc Givern created an article,
Can I hide departments from the Chat widget and route chats to a single group?
Question I want to hide departments from the Zendesk Chat widget and route all chats to a single group. What is the best way to do this? Answer To hide departments from the Chat widget and route c...
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Evan Mc Givern created an article,
How does the "Fire only once per visitor" Chat trigger option work?
Question How does the Fire only once per visitor trigger option work in Zendesk Chat? Answer The Fire only once per visitor feature only works when the Run trigger condition, When a visitor has l...
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Evan Mc Givern created an article,
Is it possible to globalize OAuth for Chat API?
Question Is it possible to globalize OAuth for Chat API? Answer No, it is not possible to globalize OAuth for Chat API. Global OAuth is only available for Zendesk Support. For more information on...
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Evan Mc Givern created an article,
Can I directly convert chats to leads within Salesforce?
Question Can I directly convert chats to leads within Salesforce? Answer No, on a Legacy Chat account, it is possible to integrate with Salesforce. This integration only creates cases and not lea...
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Evan Mc Givern created an article,
Can I pre-populate the Order ID field for Shopify in Zendesk?
Question Can I pre-populate the Order ID field for Shopify in Zendesk? Answer No, the Shopify Order ID needs to manually be entered in Zendesk. The Order ID is used by the Zendesk app to look up ...
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Evan Mc Givern created an article,
Can I delete brands with the API?
Question Can I delete brands with the API? Answer Yes, it is possible to delete brands with the Zendesk API. However, it's not possible to bulk delete brands. See Delete a Brand in the API docume...
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Evan Mc Givern created an article,
How do I submit an update to a public app in Zendesk?
Question How do I submit an update to a public app in Zendesk? Answer To submit an update to a public app in the Zendesk Marketplace, the steps are similar to submitting a new app. Instead of clic...
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Evan Mc Givern created an article,
Can I export more than 90 days of Chat history?
Question Can I export more than 90 days from the Chat History interface? Answer No, when exporting from the Chat History interface there is a 90-day range limit. You can export all chat data in 90...
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Evan Mc Givern created an article,
What happens when the operating hours end and I still have an active chat?
Question What happens when the operating hours end and I still have an active chat? Answer When the operating hours on chat ends, the agents status will be set to Invisible. Agents will still be ...