Evan Mc Givern
- Total activity 24
- Last activity
- Member since
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Activity overview
Latest activity by Evan Mc Givern-
Evan Mc Givern commented,
Hi Roslyn At present it is not possible to create a report on Explore which reports on users that have Explore Permissions. This can only be done manually by checking permission settings in the ag...
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Evan Mc Givern created an article,
Can I add additional fields on my pre-chat form?
Question Can I add additional fields on my pre-chat form in Zendesk Chat? Answer Natively it is not possible to add additional fields to the pre-chat form. As a workaround, you can use our Web S...
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Evan Mc Givern created an article,
Is the migration from the Conditional Fields app to the conditional ticket fields feature automatic?
Question Is there automatic migration from the Conditional Fields app to the conditional ticket fields feature? Answer No, the migration from the conditional fields app to conditional ticket f...
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Evan Mc Givern created an article,
Can I edit the ticket confirmation message sent by the Web Widget?
Question Can I edit the ticket confirmation message sent by the Web Widget? Answer While it is possible to configure components in the Web Widget, it is not possible to edit the ticket confirmati...
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Evan Mc Givern created an article,
What happened to the Answer Suggestion app?
Question What happened to the Answer Suggestion app? Answer With the migration from the v1 to v2 App framework the Answer Suggestion app was removed. As an alternative, we recommend that you use t...
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Evan Mc Givern created an article,
Can I display the Twitter handle of a user instead of their name in Explore?
Question Is it possible to show the Twitter handle of a user instead of their name in Explore? Answer It's not possible to display the Twitter handle of a user instead of their name in Explore. H...
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Evan Mc Givern created an article,
Stop applying SLAs to tickets assigned to an out of the office agent
Issue Symptoms SLA's are being set to tickets that were assigned to an agent that is OOO (Out of Office). I want to stop it from applying. Resolution Steps To stop SLAs from applying to reopened ti...
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Evan Mc Givern created an article,
How do I filter the tickets by country?
Question I would like my tickets filtered by country, and sent to different views when the users create them. How can I do this? Answer While there isn't a native functionality to filter tickets ba...
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Evan Mc Givern commented,
Hi Lisa and Winnie, I have created a ticket for each of you and will reply to both of you on the respective tickets.