Evan Mc Givern
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Total activity64
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Last activity
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Activity overview
Latest activity by Evan Mc Givern-
Evan Mc Givern created an article,
How can I export the comments of a community post?
Question How can I export the comments of a community post in Zendesk Gather? Answer There is no built-in function to export the comments made in posts within Zendesk. However, it is possible to le...
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Evan Mc Givern created an article,
Is it possible to set a default ticket form for an agent group?
Question Is it possible to set the ticket form based on the agent's group? Answer Yes, it is possible to set a default ticket form for an agent group. Depending on the Support plan you are on, ...
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Evan Mc Givern created an article,
Can I report on how many chat tickets came from the mobile channel?
Question Can I report on how many chat tickets came from the mobile channel? Answer There is no native way to report on channel type in Zendesk Chat. You export chats from the Chat History and bui...
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Evan Mc Givern created an article,
Can I rename an account where a ticket sharing agreement is setup?
Question Can I rename an account where a ticket sharing agreement is setup? Answer In Zendesk Support, when a ticket sharing agreement has been set up the name of the agreement is taken from the Su...
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Evan Mc Givern created an article,
Why are images broken in an article suggested by Answer Bot?
Question Why are images broken in an article suggested by Answer Bot? Answer If a Zendesk Guide article is restricted, a user’s email client will not be able to render the restricted images in tha...
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Evan Mc Givern created an article,
Why do I see Get started in my Support account home page?
Question Why do I see the Get started option in my Zendesk Support account home page? Answer In Support when you’ve completed all the basic configuration steps and tutorials under Get started, th...
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Evan Mc Givern created an article,
Can I message customers when more than three people wait to be served in Chat?
Question Can I send a message to customers when more than three people are waiting to be served in the queue on Zendesk Chat? Answer With Chat triggers, you can use the Queue size (account) conditi...
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Evan Mc Givern created an article,
Which user is assigned to the ticket when it's solved through Answer Bot?
Question Which user is assigned to the ticket when it's solved through Answer Bot? Answer Answer Bot was built to bypass the agent required for solving tickets. If a ticket has no assignee, Answer...
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Evan Mc Givern created an article,
Can I hide departments from the Chat widget and route chats to a single group?
Question I want to hide departments from the Zendesk Chat widget and route all chats to a single group. What is the best way to do this? Answer To hide departments from the Chat widget and route c...
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Evan Mc Givern created an article,
How does the "Fire only once per visitor" Chat trigger option work?
Question How does the Fire only once per visitor trigger option work in Zendesk Chat? Answer The Fire only once per visitor feature only works when the Run trigger condition, When a visitor has l...