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Valentina Cirilli

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Latest activity by Valentina Cirilli
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    Valentina Cirilli commented,

    Hi. I've seen there's an option to allow our customers within an organization to view tickets from other users in their organization "Can view all org tickets". I want these people only to see tick...

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    Valentina Cirilli created a post,

    Tickets chiusi

    Buona sera, è possibile recuperare tutti i ticket gestiti dal momento della creazione dell'account ad oggi? Nella vista "chiusi" non ci sono più.  C'è un modo per recuperarli? Grazie in anticipo, F...

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    Valentina Cirilli commented,

    probably it depends on the fact that I am the admin and my account doesn't have no agent. In this case when i create a ticket, it become assigned to me. Is it correct?

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    Valentina Cirilli commented,

    Hi Brett,   in my events of the ticket, there is amy trigger that set my ticket as open. There is only this trigger Active: " Notice receiving request to all agents"Yes, I see the option,I click as...

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    Valentina Cirilli commented,

    Hi,   how can i create a ticket with the status NEW?   I create a ticket but i don't assign it to any agent, but it is created as open and not new. When I create a a ticket, it always become open a...

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    Valentina Cirilli created a post,

    tickets disappear

    Answered

    Hello, I have a problem. The tickets I insert in the "closed" view disappear after a few days. What's the problem? And how can I fix it? Thank you Francesca