Vera Henrichs
- Total activity 29
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Activity overview
Latest activity by Vera Henrichs-
Vera Henrichs commented,
Hi, Which filter should I use if I want to see the open tickets for last month and a second one for the open tickets this month? Because Date (Event) only shows days Month/Year (Event) shows all of...
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Vera Henrichs commented,
Hello and thank you for this article, it answers my questions about the differences. I would like to see that when you make a report, it shows the numbers you want.So maybe it's possible to set it ...
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Vera Henrichs commented,
Hi Graeme, I was getting red errors that there was something wrong with my SQL, but when I tried it again, it worked out fine. It even automatically added the SQL for me so I only needed to add "/6...
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Vera Henrichs commented,
Hello, I am too looking for a solution to display the AVERAGE first reply time in HOURS within BUSINESS HOURS. I have tried what Tobias Ritlov showed and tried to "convert" it to biz hrs, but it wo...
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Vera Henrichs commented,
Hello Andrew, it's in Dutch, but here's a screenshot.
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Vera Henrichs commented,
Hi Carsten, I have tried it with 2 tickets which had an internal comment and were on hold. They went to status Open today. 1. The ticket with only an internal comment worked ok, nothing happened a...
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Vera Henrichs commented,
Hi Merav, Sorry I should have be more clear. When in View theme you have "elements for articles" on the left and there's a checkbox for author. Here it's in Dutch:
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Vera Henrichs commented,
Hi! I've tried to follow the steps, but it has become much easier than what is written. If you go to Guide Admin > Customize design icon. Then in the Design editor, select view theme. Instead of e...
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Vera Henrichs commented,
Hello Carsten, Thank you for adding the information, we are gonna try it. Sidenote: there is no simple automation to "go to open on due date", I only could choose "Hours to due date" and then set s...
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Vera Henrichs commented,
Carsten, Your solutions works, BUT I am wondering: when you answer with a public comment, thén the timer will add 3 months to it, right? My colleague has tried this in the past and he says it works...