Tony Jansson

1. Community
2. Support Q&A
3. Is there a way for a customer to solve their own ticket?

Hi,Could this idea be a workaround:Example:Condition: "comment text" "contains the following string" example: "Close_My_Ticket" Action: "Status" -> Solved-And add a text at the end of your autoresp...

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• Tony Jansson
• Created October 14, 2020 11:08
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Adding an agent signature to ticket email notifications

Hi,I am trying to make a norwegian signature when I reply a ticket where the requester language is norwegian, , and everyting else: english signature. Can somebody help me understand why I always g...

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• Tony Jansson
• Created October 07, 2020 18:00
• 0 votes

1. Community
2. Feedback on Support
3. How do you remove inline images from tickets in Support?

I work as a customer consultant in a larger marketplace online, where we receive thousands of inquiries that go on different issues. It seems to many of our customers that the easiest way is to att...

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• Tony Jansson
• Edited February 01, 2019 13:47
• 0 votes