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Matthieu ETIENNE

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Latest activity by Matthieu ETIENNE
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    Matthieu ETIENNE commented,

    1. Community
    2. Support Q&A
    3. Send outbound email from Zendesk?

    Hi, through a spoke account, tickets are submitted by customers who are (by default) only registered on such spoke account, but not on hub account. Is there anyway to send new ticket(email), via th...

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    Matthieu ETIENNE commented,

    1. Talk
    2. ...
    3. Setting up Talk
    4. Adding Talk phone lines

    Hi, I wondering,when selecting a phone number for a Talk channel in the UK, the Local phone nº charges for the end-users is the same on the whole UK territory?

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    Matthieu ETIENNE commented,

    1. Community
    2. User Tips & Tricks
    3. Changing field order in HC

    HI, Thanks for this solution. I wondering to know, in case of multiple contact Form, using different custom fileds, if there is a way to personalize each of them, using such code? So for example. M...

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    Matthieu ETIENNE commented,

    1. Community
    2. Guide Q&A
    3. Add HTML to the Category Description

    HI, Will be happy to understand this solution but on a lower level. We want to know if there is a way, using  JS or CSS to format on the  text of every category description (bold, bullets, Italic, ...

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    Matthieu ETIENNE commented,

    1. Community
    2. Feedback on Support
    3. [Closed for comments] Customization of the dashboard

    Hi Bob, any news on this? We are exactly in the same situation as Thomas ans so really interested by a potential changes reagrding cusotmization of the dashboard view. thanks

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    Matthieu ETIENNE commented,

    1. Community
    2. User Tips & Tricks
    3. Help Center – Adding icons into your theme

    Hi Wes,   We are really interested to understand we can reproduce a similar effect as the following one: https://support.zendesk.com/attachments/token/yfrvjrlvwrftf1p/?name=wes_HC-FAHome.png Ou...

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