Matthieu ETIENNE

1. Community
2. Support Q&A
3. Send outbound email from Zendesk?

Hi, through a spoke account, tickets are submitted by customers who are (by default) only registered on such spoke account, but not on hub account. Is there anyway to send new ticket(email), via th...

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• Matthieu ETIENNE
• Created May 11, 2017 16:41
• 0 votes

1. Talk
2. ...
3. Setting up Talk
4. Adding Zendesk Talk numbers

Hi, I wondering,when selecting a phone number for a Talk channel in the UK, the Local phone nº charges for the end-users is the same on the whole UK territory?

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• Matthieu ETIENNE
• Created November 30, 2016 17:39
• 0 votes

1. Community
2. User Tips & Tricks
3. Changing field order in HC

HI, Thanks for this solution. I wondering to know, in case of multiple contact Form, using different custom fileds, if there is a way to personalize each of them, using such code? So for example. M...

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• Matthieu ETIENNE
• Created April 29, 2016 09:21
• 0 votes

1. Community
2. Guide Q&A
3. Add HTML to the Category Description

HI, Will be happy to understand this solution but on a lower level. We want to know if there is a way, using  JS or CSS to format on the  text of every category description (bold, bullets, Italic, ...

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• Matthieu ETIENNE
• Created October 01, 2015 10:12
• 1 vote

1. Community
2. Feedback on Support
3. Customization of the dashboard

Hi Bob, any news on this? We are exactly in the same situation as Thomas ans so really interested by a potential changes reagrding cusotmization of the dashboard view. thanks

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• Matthieu ETIENNE
• Created January 20, 2015 10:37
• 1 vote

1. Community
2. User Tips & Tricks
3. Help Center – Adding icons into your theme

Hi Wes,   We are really interested to understand we can reproduce a similar effect as the following one: https://support.zendesk.com/attachments/token/yfrvjrlvwrftf1p/?name=wes_HC-FAHome.png Ou...

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• Matthieu ETIENNE
• Created June 12, 2014 21:20
• 0 votes