Amy Gracer
- Total activity 98
- Last activity
- Member since
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Activity overview
Latest activity by Amy Gracer-
Amy Gracer commented,
@Rebecca I'm assuming you have to sign in to see the Submit a Ticket button. Did you try that?
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Amy Gracer commented,
@Heather and @Brett, I updated the article to match my live site. I made quite a few changes between when I published this tip an when we went live last month.
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Amy Gracer commented,
@Heather. Thank you! I will look into what you have, compare to my implementation, and update article as necessary. I'm sorry you ran into some trouble with it the first time around, but glad you g...
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Amy Gracer created a post,
Tracking specific tickets opened from case
In the Help Center stats, I can see how many tickets were opened after a user did not find what he was searching for. I would like to be able to link to the ticket itself, so that I can determine i...
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Amy Gracer commented,
@Devan: @Alessio has described the issue correctly. Since we get this information now as part of Content Cues, can it be added to the report?
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Amy Gracer commented,
I think I got this working. Our goal was to hide requests that were submitted by email, because we want customers to use the portal to submit, not email, We set a trigger to change Emailed requests...
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Amy Gracer commented,
I'm looking to hide certain requests on the My requests page. I think I have found a way to do this based on subject and using the isnt helper, as below. All requests with the subject "hide me" wil...
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Amy Gracer commented,
I would like to be able to see the tickets that were created as a result of a search, whether it resulted in a click through or not. Can you make the tickets created a hyperlink through to the tick...
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Amy Gracer commented,
Is there anyway to add archive specific comments? So when archive an article, I can add a comment as to why it was archived?
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Amy Gracer commented,
Hi Rebecca, I have since changed my code around a bit. I suggest you delete the offending {{else}} and see if it allows you to publish. If not, please take a look at my updated code below, starti...