Lingbai

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Hi Dave, You are right. My wish is Zendesk has API which allows me to customized. Could you suggest where I be able to find the document of Zendesk API? I do have my own DB for customer service. On...
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- Lingbai
- Created November 29, 2018 20:16
- 0 votes
Thanks Dave. But my question should be if there is a place holder which will invoke a search to match email content to criteria listed in a file or DB.
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- Lingbai
- Created November 29, 2018 03:11
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Is it possible that a customer email updates a existing ticket instead of creating a new one? if it is possible, where I can find the document helping for set the rule up?
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- Lingbai
- Created November 28, 2018 00:13
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I wonder if a ticket can be automatically assigned to an agent by email content?
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- Lingbai
- Created November 28, 2018 00:09
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