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Katie Rich

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Latest activity by Katie Rich
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    Katie Rich commented,

    I am considering moving to CC and followers but is seems like once you move over, you can't go back. Is that true?  Also, are Light Agents able to add Followers to the ticket?

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    Katie Rich created a post,

    Ticket Field Requirements

    I need to make sure that certain ticket fields are filled out before a ticket is assigned to another group. or before a ticket can be submitted to any status other than 'New'. Right now I can only ...