Simon Blouner

1. Community
2. Guide Q&A
3. Adding help text to attachments field

Hey @robert de la o Now I get it. Then my quick fix would be to check that your URL does not contain the requests/new part, and then fire the script.

• View comment
• Simon Blouner
• Created September 10, 2020 06:49
• 0 votes

1. Community
2. Support Q&A
3. How to change the name of the "subject" field in the ticket forms?

Hey @Grant Foster You sure can! It's all about locating where to change the text in the DOM. For the "Attachments (optional)" the code would look like this: $( document ).ready(function() {//Store ...

• View comment
• Simon Blouner
• Created September 09, 2020 07:16
• 1 vote

1. Community
2. Guide Q&A
3. Adding help text to attachments field

Hey @Robert De La O I'm afraid I'm getting confused by the terms you're using. Can you provide us with some screenshots to examplify your challenge? Or a link to your help center maybe. I understan...

• View comment
• Simon Blouner
• Created September 09, 2020 07:06
• 0 votes

1. Community
2. Gather Q&A
3. API v2 errors help

Hey Jason K Based on the errors you're getting, I'd open the various template files that is mentioned in the error description, and try searching for e.g. each, and have a look if there's something...

• View comment
• Simon Blouner
• Created September 07, 2020 09:46
• 0 votes

1. Community
2. Support Q&A
3. Hide Subject and Description System Fields

Hey Ryan C It should work in regards to the way you show your code using Amies' example. Have you tried wrapping your statement in a document.ready function? jQuery( document ).ready(function() { ...

• View comment
• Simon Blouner
• Created September 07, 2020 09:42
• 0 votes

1. Community
2. Guide Q&A
3. Adding help text to attachments field

Hey Robert De La O You can add some text via. customizing your Help Center theme using some jQuery. An example could look oike this. jQuery( document ).ready(function() { //Change the subject...

• View comment
• Simon Blouner
• Created September 07, 2020 09:34
• 0 votes

1. Community
2. Support Q&A
3. How to change the name of the "subject" field in the ticket forms?

Hey Louis Evangelista Where are you presenting your forms to your end-users? On your Help Center or the Web Widget? Or both? On the Help Center you're able to change this text with a little bit of ...

• View comment
• Simon Blouner
• Created September 07, 2020 09:18
• 1 vote

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Patrick Wilson you can also use the {{ticket.group.name}} in the case that you're routing your tickets to specific groups when receiving the tickets, or There's also in a longer direction of creati...

• View comment
• Simon Blouner
• Edited September 07, 2020 08:49
• 0 votes

1. Community
2. Guide Q&A
3. Our "SUBMIT A REQUEST" button is not linking to the new request/ticket page...HELP!

Hey Rick Dunetz From an inspection of your theme, the button is working fine when checking out the theme on a phone. However, when using the page on a desktop, the .container-header.mobile class is...

• View comment
• Simon Blouner
• Edited September 01, 2020 14:41
• 0 votes

1. Community
2. Guide Q&A
3. How can I include the Category and Section in the agent's list of Followed Guide Articles?

Hey @Kenneth Nuckols, To the best of my knowledge, there's no straight-out-of-the-box solution to this. My best bet would be to have your web developers adjust your theme code on the subscriptions_...

• View comment
• Simon Blouner
• Created July 22, 2020 13:19
• 0 votes