
Simon Blouner
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Recent activity by Simon Blouner-
Hey Aaron, This sounds like you're not able to have users in multiple organisations. This is restricted for the license plans Professional and Enterprise. If you are on one of these plans, you can ...
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Hey Jonathan, It's possible to update a ticket via. a target, e.g. with a public or private comment. Zendesk does not recommend this though. Is this what you mean by doing it via. API? Cause once t...
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Hey Grant I've just tried this out, and it seems to work fine when you do this via. triggers. A simple case would be to have the following settings: Meet ALL of the following conditions: Status ->...
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Hey guys! It seems Zendesk might be having some problems. At least that is the case with one of our instances. (POD-13) You can search for your Zendesk domain to get the status of the server you're...
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Hey Brett, Thank you for this tip. This makes a lot of sense :-) #helpsome regards,Simon BlounerZendesk Consultant @ helphouse.io
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@Andrew Thank you for the link! This is indeed better than doing the multi branded emails via. triggers and automations. However, I would still like to have a template available to each brand, maki...
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It would really be awesome to have the multibrand email templates. Doing multibrand emails the trigger way is not user-friendly, and is not intuitive at all. #helpsome regards,Simon BlounerZendesk ...
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Hey @Vishnupriya it clarifies what and why it's acting this. But I don't see why it would not just be sent as an image in the ticket - like when setting an image in a regular email, which shows up ...
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Hey Sam You can achieve this functionality by setting up two triggers: One that sets a tag, e.g. "status_onhold", if the ticket is updated and the status is changed to on-hold. One that removes the...
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Hey Joe, Thanks for the response and your suggestions!I don't know if my initial post wasn't clear enough or not, but your suggestions, unfortunately, doesn't solve the situation. As I mention, the...