Simon Blouner

1. Community
2. Support Q&A
3. Zendesk Essential License - Functionalities Not Available?

Hi David, I'm just gonna go ahead and directly answer to each of your points below. 1. According to the plans feature comparison, you can not create your own triggers on the Essential license. The ...

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• Simon Blouner
• Created August 07, 2019 09:44
• 0 votes

1. Community
2. Support Q&A
3. "Error saving user: Multiple organizations were provided. Only one or none is accepted."

Hey Aaron, As Brett suggests it would be easier for us to take you further if you could provide us with your API call :-)

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• Simon Blouner
• Created August 07, 2019 09:25
• 0 votes

1. Community
2. Support Q&A
3. Adding comments or internal notes to tickets automatically

Hey Jonathan, No problem.  You should very much be able to do what you need with automations and targets. Be aware, that if you do several updates on a ticket via. a target, from seperat triggers e...

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• Simon Blouner
• Edited August 07, 2019 09:21
• 0 votes

1. Community
2. Support Q&A
3. "Error saving user: Multiple organizations were provided. Only one or none is accepted."

Hey Aaron, This sounds like you're not able to have users in multiple organisations. This is restricted for the license plans Professional and Enterprise. If you are on one of these plans, you can ...

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• Simon Blouner
• Created July 31, 2019 09:57
• 0 votes

1. Community
2. Support Q&A
3. Adding comments or internal notes to tickets automatically

Hey Jonathan, It's possible to update a ticket via. a target, e.g. with a public or private comment. Zendesk does not recommend this though. Is this what you mean by doing it via. API? Cause once t...

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• Simon Blouner
• Created July 31, 2019 09:47
• 1 vote

1. Community
2. Support Q&A
3. Tickets won't submit as pending

Hey guys! It seems Zendesk might be having some problems. At least that is the case with one of our instances. (POD-13) You can search for your Zendesk domain to get the status of the server you're...

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• Simon Blouner
• Edited July 24, 2019 09:51
• 1 vote

1. Support
2. ...
3. Tickets
4. Using the email template with multiple brands

@Andrew Thank you for the link! This is indeed better than doing the multi branded emails via. triggers and automations. However, I would still like to have a template available to each brand, maki...

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• Simon Blouner
• Created July 24, 2019 09:24
• 0 votes

1. Support
2. ...
3. Tickets
4. Using the email template with multiple brands

It would really be awesome to have the multibrand email templates. Doing multibrand emails the trigger way is not user-friendly, and is not intuitive at all. #helpsome regards,Simon BlounerZendesk ...

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• Simon Blouner
• Edited July 05, 2019 09:58
• 1 vote

1. Community
2. Feedback on Support
3. Facebook Channel: Thumbs up icon from PM shows up as "See shared link"

Hey @Vishnupriya it clarifies what and why it's acting this. But I don't see why it would not just be sent as an image in the ticket - like when setting an image in a regular email, which shows up ...

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• Simon Blouner
• Created March 26, 2019 07:45
• 0 votes

1. Community
2. Support Q&A
3. Chat: Department operating hours are ignored when agent is online.

Hey Joe, Thanks for the response and your suggestions!I don't know if my initial post wasn't clear enough or not, but your suggestions, unfortunately, doesn't solve the situation. As I mention, the...

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• Simon Blouner
• Created March 21, 2019 14:02
• 1 vote