Simon Blouner

1. Community
2. Support Q&A
3. "Error saving user: Multiple organizations were provided. Only one or none is accepted."

Hey Aaron, This sounds like you're not able to have users in multiple organisations. This is restricted for the license plans Professional and Enterprise. If you are on one of these plans, you can ...

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• Simon Blouner
• Created July 31, 2019 09:57
• 0 votes

1. Community
2. Support Q&A
3. Adding comments or internal notes to tickets automatically

Hey Jonathan, It's possible to update a ticket via. a target, e.g. with a public or private comment. Zendesk does not recommend this though. Is this what you mean by doing it via. API? Cause once t...

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• Simon Blouner
• Created July 31, 2019 09:47
• 1 vote

1. Community
2. Feedback on Support
3. Allow Solved tickets to be reassigned back to a group

Hey Grant I've just tried this out, and it seems to work fine when you do this via. triggers. A simple case would be to have the following settings: Meet ALL of the following conditions:  Status ->...

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• Simon Blouner
• Created July 31, 2019 09:33
• 1 vote

1. Community
2. Support Q&A
3. Tickets won't submit as pending

Hey guys! It seems Zendesk might be having some problems. At least that is the case with one of our instances. (POD-13) You can search for your Zendesk domain to get the status of the server you're...

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• Simon Blouner
• Edited July 24, 2019 09:51
• 1 vote

1. Community
2. Feedback on Support
3. Pending automation doesn't reset time when agents manually add a new comment to ticket

Hey Brett, Thank you for this tip. This makes a lot of sense :-) #helpsome regards,Simon BlounerZendesk Consultant @ helphouse.io

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• Simon Blouner
• Created July 24, 2019 09:26
• 0 votes

1. Support
2. ...
3. Tickets
4. Using the email template with multiple brands (Enterprise)

@Andrew Thank you for the link! This is indeed better than doing the multi branded emails via. triggers and automations. However, I would still like to have a template available to each brand, maki...

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• Simon Blouner
• Created July 24, 2019 09:24
• 0 votes

1. Support
2. ...
3. Tickets
4. Using the email template with multiple brands (Enterprise)

It would really be awesome to have the multibrand email templates. Doing multibrand emails the trigger way is not user-friendly, and is not intuitive at all. #helpsome regards,Simon BlounerZendesk ...

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• Simon Blouner
• Edited July 05, 2019 09:58
• 1 vote

1. Community
2. Feedback on Support
3. Facebook Channel: Thumbs up icon from PM shows up as "See shared link"

Hey @Vishnupriya it clarifies what and why it's acting this. But I don't see why it would not just be sent as an image in the ticket - like when setting an image in a regular email, which shows up ...

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• Simon Blouner
• Created March 26, 2019 07:45
• 0 votes

1. Community
2. Feedback on Support
3. SLA exclusions based on ticket status

Hey Sam You can achieve this functionality by setting up two triggers: One that sets a tag, e.g. "status_onhold", if the ticket is updated and the status is changed to on-hold. One that removes the...

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• Simon Blouner
• Created March 25, 2019 14:47
• 0 votes

1. Community
2. Support Q&A
3. Chat: Department operating hours are ignored when agent is online.

Hey Joe, Thanks for the response and your suggestions!I don't know if my initial post wasn't clear enough or not, but your suggestions, unfortunately, doesn't solve the situation. As I mention, the...

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• Simon Blouner
• Created March 21, 2019 14:02
• 1 vote