Simon Blouner
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Total activity230
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Last activity
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Member since
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Following0 users
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Votes32
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Activity overview
Latest activity by Simon Blouner-
Simon Blouner commented,
Hey Carlos Escobar It's not in native Zendesk possible to automatically merge tickets. There are a few apps on the market place that can help you make it easier, but still a manual task. Like these...
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Simon Blouner commented,
Hey @Stephen Jones, I am not sure if this functionality is available on the Pro plan, but on the Support Enterprise, you can on the Organizational Level control if users of this organization "Can v...
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Simon Blouner commented,
Hey @Alexander G I as well cannot see a way to do this with the native Chat options in triggers. Maybe someone else will come by and give you the solution, but here is also a workaround that shoul...
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Simon Blouner commented,
Hey TK Glad you guys got it working!
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Simon Blouner commented,
Hey Aron I assume the Widgets are placed at different locations, and you should actually be able to do this via. some chat triggers. However, if you cant get this working, you can try to add the fo...
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Simon Blouner commented,
Hey TK I'm not sure I understand what you're trying to do, but what I think you're trying to is to hide the widget when it is being closed by the end-user? If this is the case, the following snippe...
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Simon Blouner commented,
Hey @Anton Van der meyden Without a direct link to the Help Center I wont be able to help you with the exact CSS. It also sounds like you might want to build your category_page.hbs template as a if...
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Simon Blouner commented,
Hey Melody Quinn A different option than what Kyle is suggesting would be to add some CSS to your theme, adding some padding or margin in whatever direction you want. This is a simple task for some...
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Simon Blouner commented,
Hey Anton, It would really help people out if you're able to share a link where you're facing the challenge, provided that your help center is public yet - is this possible? If not, am I assuming c...
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Simon Blouner commented,
Hey Unto The ticket will be created once a agent joins a chat, meaning your chatbot agent I assume. Once the chatbot has joined the chat, the ticket would be created in support. You can then find t...