Aaron Griffiths
- Total activity 27
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Activity overview
Latest activity by Aaron Griffiths-
Aaron Griffiths commented,
I have just activated this on our zendesk and it seems if you add a agent as a follower they will only get a email and no notifications show on Zendesk? does anyone know of how to set up a view of ...
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Aaron Griffiths created a post,
Amazon Connect functionality
We are looking to implement Amazon Connect into our call centre via Zendesk. We are wondering if any one has recommendations for a consultant to help with the process, help understand & explore cap...
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Aaron Griffiths commented,
Anyone have an update or any work arounds for the call recording? We have recently signed up for Zendesk talk in order to record calls but to be PCI compliant we can not record card payments. Thi...
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Aaron Griffiths commented,
Hi Caroline, Any update on Pay on Twilio? cheers Aaron
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Aaron Griffiths commented,
Hi Does Zendesk have a way of sorting emails and having emails with attachments 1st? or within the explore reporting being able to decompose your open tickets to having just the number of emails ...
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Aaron Griffiths created a post,
Knowledge Capture
We have recently installed the 'Knowledge Capture' app, for our agents to use when replying to email tickets. i am not sure how often it is bing used or if its is being used right. Does anyone kno...
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Aaron Griffiths commented,
is it possible to run a report on Macros when using explore rather then insight? cheers