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Aaron Griffiths

  • Total activity 26
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Latest activity by Aaron Griffiths
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    Aaron Griffiths commented,

    I have just activated this on our zendesk and it seems if you add a agent as a follower they will only get a email and no notifications show on Zendesk? does anyone know of how to set up a view of ...

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    Aaron Griffiths created a post,

    Amazon Connect functionality

    We are looking to implement Amazon Connect into our call centre via Zendesk. We are wondering if any one has recommendations for a consultant to help with the process, help understand & explore cap...

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    Aaron Griffiths commented,

    Hi Caroline,   Any update on Pay on Twilio?   cheers   Aaron

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    Aaron Griffiths commented,

    Hi   Does Zendesk have a way of sorting emails and having emails with attachments 1st? or within the explore reporting being able to decompose your open tickets to having just the number of emails ...

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    Aaron Griffiths created a post,

    Knowledge Capture

    We have recently installed the 'Knowledge Capture' app, for our agents to use when replying to email tickets.  i am not sure how often it is bing used or if its is being used right. Does anyone kno...

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    Aaron Griffiths commented,

    is it possible to run a report on Macros when using explore rather then insight?    cheers