Aaron Griffiths
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Total activity26
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Last activity
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Following0 users
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Votes12
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Activity overview
Latest activity by Aaron Griffiths-
Aaron Griffiths commented,
I have just activated this on our zendesk and it seems if you add a agent as a follower they will only get a email and no notifications show on Zendesk? does anyone know of how to set up a view of ...
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Aaron Griffiths created a post,
Amazon Connect functionality
We are looking to implement Amazon Connect into our call centre via Zendesk. We are wondering if any one has recommendations for a consultant to help with the process, help understand & explore cap...
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Aaron Griffiths commented,
Hi Caroline, Any update on Pay on Twilio? cheers Aaron
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Aaron Griffiths commented,
Hi Does Zendesk have a way of sorting emails and having emails with attachments 1st? or within the explore reporting being able to decompose your open tickets to having just the number of emails ...
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Aaron Griffiths created a post,
Knowledge Capture
We have recently installed the 'Knowledge Capture' app, for our agents to use when replying to email tickets. i am not sure how often it is bing used or if its is being used right. Does anyone kno...
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Aaron Griffiths commented,
is it possible to run a report on Macros when using explore rather then insight? cheers