Kenneth Nuckols
Orlando, Florida KM Developer / Writer / Editor. We use Zendesk Guide for our agent facing and customer facing knowledge bases.
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Total activity17
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes5
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Activity overview
Latest activity by Kenneth Nuckols-
Kenneth Nuckols commented,
Leah, No. The solution you propose would not address the problem for me (I won't speak for the others). The designation of users as "staff" or "end user" doesn't distinguish between functional area...
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Kenneth Nuckols created a post,
How can I include the Category and Section in the agent's list of Followed Guide Articles?
We use Guide for an internal (agent-facing) knowledge base. The supervisors encourage the agents to "follow" articles they use frequently so that they show up in their My Activities view. This work...
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Kenneth Nuckols commented,
Hey Devan - Community Manager I saw your note and I posted the tip as requested. Thanks for the suggestion!
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Kenneth Nuckols created a post,
Displaying Last Edited Date in Guide Search Results
Hey all, As a single admin/author/editor I rely a lot on the users in my company to point things out and we discovered this today. Fortunately it's a relatively easy fix that involves simply making...
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Kenneth Nuckols commented,
Hey all, As a single admin/author/editor I rely a lot on the users in my company to point things out and we discovered this today. Fortunately it's a relatively easy fix that involves simply making...
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Kenneth Nuckols commented,
Hey team, Is there a way to set a future expiration/retirement date on an article in Zendesk Guide? Let's say that I have information on a marketing promotion that will run March through August. I...
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Kenneth Nuckols commented,
I will echo the request Mercedes made and the situation Angeline described. We are adding more and more internal users to our Guide solution as more departments want to store their process informat...