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Scott Hartman

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Latest activity by Scott Hartman
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    Scott Hartman commented,

    Hey Tracy!   I highly recommend using the Time Tracking App for handling time derivation: https://www.zendesk.com/apps/support/time-tracking I have found the app to be very reliable & consistent. C...

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    Scott Hartman commented,

    Clarifying Questions: 1.) Outside of business hours- How do we define which schedule to pull from? 2.) Average callback wait time- Is this the difference between the customer requesting a callback ...