Ryan Oakman
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Total activity18
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Last activity
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Member since
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Following0 users
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Votes5
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Activity overview
Latest activity by Ryan Oakman-
Ryan Oakman commented,
Hi Rob, Thank you for the prompt response and information. Totally fair. Since you mention it, I would describe the week prior as being "drastic"...
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Ryan Oakman commented,
Good afternoon, I'm getting conflicting results from Insights and Explore when looking at total views and I'm curious what has changed in the reporting from Insights to Explore?
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Ryan Oakman commented,
Good morning, I am wondering if these metrics need to get updated - I am seeing Events such as Help Center Article Viewed but not seeing Help Center Article Clicked. I would assume that in order f...
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Ryan Oakman commented,
Hi 👋 I'm wondering if there is a way, or if anyone has come across a workaround, to place an announcement in the web widget. For context, say there is a product incident or bug that is increasing c...
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Ryan Oakman commented,
Hey all, I'm curious as to how I would track solved tickets with no engagement (no links, creates, etc.). I considered doing a custom metric against total solved tickets - tickets with link, but...
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Ryan Oakman commented,
Cheers, Graeme. That's very helpful!
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Ryan Oakman commented,
Hi Graeme Carmichael, I was wondering if you knew of a way to manipulate the above to show no more than 2 tickets per agent? For context, I use your suggestion to generate 20 random tickets per mo...