Ryan Oakman
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Total activity14
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Last activity
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Member since
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Following0 users
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Votes4
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Activity overview
Latest activity by Ryan Oakman-
Ryan Oakman commented,
Good morning, I am wondering if these metrics need to get updated - I am seeing Events such as Help Center Article Viewed but not seeing Help Center Article Clicked. I would assume that in order f...
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Ryan Oakman commented,
Hi 👋 I'm wondering if there is a way, or if anyone has come across a workaround, to place an announcement in the web widget. For context, say there is a product incident or bug that is increasing c...
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Ryan Oakman commented,
Hey all, I'm curious as to how I would track solved tickets with no engagement (no links, creates, etc.). I considered doing a custom metric against total solved tickets - tickets with link, but...
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Ryan Oakman commented,
Cheers, Graeme. That's very helpful!
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Ryan Oakman commented,
Hi Graeme Carmichael, I was wondering if you knew of a way to manipulate the above to show no more than 2 tickets per agent? For context, I use your suggestion to generate 20 random tickets per mo...