Alexandra Hjert

1. Support
2. ...
3. User access and security
4. Are incoming ticket attachments scanned for viruses?

Everyone should post on here to better gain traction on this need: https://support.zendesk.com/hc/en-us/community/posts/360030723234-Support-Restrict-Attachments-by-File-Type?page=1#community_comme...

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• Alexandra Hjert
• Created August 13, 2019 19:59
• 0 votes

1. Community
2. Feedback on Support
3. Support: Restrict Attachments by File Type

Second the need for this. Without this malicious files can be downloaded and it is also a GDPR risk if we're unable to remove sensitive information. https://support.zendesk.com/hc/en-us/articles/21...

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• Alexandra Hjert
• Edited August 13, 2019 19:55
• 1 vote

1. Community
2. Feedback on Support
3. Communicating with users about internal comments vs. public comments from email replies

Not including an internal comment update from a customer seems to be a large gap in the SLA structure to break. Is there any update here or any feedback from a product manager we can receive? Thank...

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• Alexandra Hjert
• Created March 11, 2019 18:45
• 0 votes