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Ron Rowan

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Latest activity by Ron Rowan
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    Ron Rowan commented,

    1. Talk
    2. ...
    3. Agent guide for Talk
    4. Transferring calls

    Hi all, How would I set-up the ability for my tier 1 reps to transfer to the tier 2 reps (escalated calls) without opening up the tier 2 reps to fielding calls from the general queue? It appears th...

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