Beth Yoder
- Total activity 26
- Last activity
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Activity overview
Latest activity by Beth Yoder-
Beth Yoder commented,
Our company got a quote from a third party recommended by Zendesk to upload a csv that would autopopulate some of our fields according to a key (for us, we want the agents to be able to type in a u...
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Beth Yoder commented,
Shera and Brett, What I meant was that the hours (0-23) are not in a format that is suitable for our agents to quickly understand. I ended up creating a renamed set and an ordered set to display t...
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Beth Yoder commented,
How can our one touch tickets exceed the number of tickets created? Thanks!
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Beth Yoder commented,
How can I show the hours in a format that our agents can more quickly understand? Thanks!
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Beth Yoder commented,
Can anyone advise about visibility of queries? If we have many unrelated agents/ analysts/ managers creating internal reports and dashboards, is there a way to adjust settings so that we can only s...
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Beth Yoder commented,
What is the correct order of steps if I want to create a new query based on an old query while keeping both (in Insights you could save as a copy and rename)? I tried to do this and the data change...
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Beth Yoder commented,
Thank you Dan Ross. I won't change anything, but I fear that this issue alone is going to keep us using Insights until it sunsets, which is a shame.
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Beth Yoder commented,
Holy cow - I am only an analyst (I don't use ZD as an agent etc) and when I saw the new fields in ZD Explore displayed as 'tags' I didn't even know what I was looking at. I thought all of my fields...
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Beth Yoder commented,
I think you can sort, using the order by clause under sql options, but my sql skills are not strong enough to do it yet. I will update the post if I figure it out.
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Beth Yoder commented,
Do automatic responses count as a first reply? Would we be able to reduce our first reply times if we used automated responses? Thank you!