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Denielle Barcelona

  • Total activity 18
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Latest activity by Denielle Barcelona
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    Denielle Barcelona commented,

    If I want to define an adjusted CSAT based on the bad-to-good rating, how do I do that? For example, Explore will only show me CSAT and then those that were changed from bad to good. However, the C...

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    Denielle Barcelona commented,

    How can I have a query that changes the data based on filters on the dashboard it's on? It looks like I can only filter on the query itself. I essentially want to be able to dynamically change the ...

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    Denielle Barcelona commented,

    So the placeholders for custom ticket drop down fields would only display the the selected option? What if we use this in a trigger as an auto responder to get more info from the customer? For exam...

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    Denielle Barcelona commented,

    Hi there, Is there a way to require customers to answer ticket fields when they write in to our support email address? Right now we have a 50/50 mix of things coming in via ticket forms in the Help...

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    Denielle Barcelona commented,

    Hi @Brett! Yes, I do have it, but it doesn't give me an option to set conditions based on status.     Am I missing a step? 

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    Denielle Barcelona commented,

    Hi there! I want to create a report based on the on-hold status. I want to add a required field to a ticket if the ticket goes to the on-hold status. The field would have a drop-down of our depende...