Denielle Barcelona
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Total activity28
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Last activity
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Activity overview
Latest activity by Denielle Barcelona-
Denielle Barcelona commented,
The Sunshine Guide events app is not showing up for me. How do I add it? I don't see it in the marketplace.
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Denielle Barcelona commented,
Why is one of the requirements for Contextual Help having a Help Center that does not require log-in? Do we have a similar option if we require our customers to log in?
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Denielle Barcelona commented,
Thanks, Devan! So just to clarify, Answer Bot is visible in Gather (I'm assuming via Web Widget), but it will only pull up results from the Help Center and not from the forum posts. What if Federat...
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Denielle Barcelona commented,
Can AnswerBot be used in the Community forums in Zendesk?
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Denielle Barcelona commented,
Hi Brett Bowser! I don't see the satisfaction score being updated. Here's a screenshot: I see 3 Bad to Good Ratings, but still 0.0% Satisfaction Score. How long does it take to sync?
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Denielle Barcelona commented,
Hello, If I wanted to drill down and see how much implementing Side Conversations improved our productivity, do you have examples of report(s) I can duplicate? Right now, I'm just comparing avg tim...
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Denielle Barcelona commented,
If I want to define an adjusted CSAT based on the bad-to-good rating, how do I do that? For example, Explore will only show me CSAT and then those that were changed from bad to good. However, the C...
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Denielle Barcelona commented,
How can I have a query that changes the data based on filters on the dashboard it's on? It looks like I can only filter on the query itself. I essentially want to be able to dynamically change the ...
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Denielle Barcelona commented,
So the placeholders for custom ticket drop down fields would only display the the selected option? What if we use this in a trigger as an auto responder to get more info from the customer? For exam...
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Denielle Barcelona commented,
Hi there, Is there a way to require customers to answer ticket fields when they write in to our support email address? Right now we have a 50/50 mix of things coming in via ticket forms in the Help...