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Marcel Schader

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Recent activity by Marcel Schader Sort by recent activity Recent activity Votes
  • AVG Tickets Created per Day Month

    Answered

    Hi, I am trying to build two custom metrics, which display AVG Tickets Created per Day – one for THIS Month and one for LAST Month (so I can compare both KPI, while the current month is still ongoi...

  • Scheduled reports not getting delivered

    Planned

    Hi, I already escalated this as a support ticket; it looks like some scheduled reports are not getting delivered at the moment – in my case the weekly CS report I set up to be delivered every Monda...

  • Week over Week % Change for SLA Targets %

    Hi, I am trying to create a brief summary report, which contains % change for different time ranges (week over week, month over month, etc.). I have trouble getting this to work for my custom stand...

  • Row Selector Behavior

    Hi, I am not sure I am understanding the Row Selector behavior correctly when building using a query. Whenever I create a query with metrics and attributes like ticket tags and do not use the Row S...

  • Display Oldest Ticket

    Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalated internally and where we are waiting for bugs to be fixed, etc.). As part of...

  • Report on escalated Jira tickets

    Hi, I am currently trying to set up a report to get the # of tickets and see the tags of tickets escalated via Jira. We are using the Jira integration add-on and every time we create a Jira ticket ...

  • Including 0 values in Zendesk Explore reports

    Hi, how can I include 0 values for created and solved tickets in Explore? I used to works with Insights before and followed this guide back then: Including 0 values in Insights reports. Is there an...